We offer

• 6 extra days off in addition to the usual 28 days of vacation
• Sport compensation and language learning support
• Good staff benefits including friends and family discounts for our amazing voyages
• Opportunity to experience a truly international working environment
• Friendly, positive and fun atmosphere, different team and company events
• Modern and comfortable office
• Continues learning
• Development opportunities
• Gain experience in the travel and service industry with a well-known and well-established brand

Main job tasks

• Receive and make phone calls, e-mails and/or chats and act as the first point of contact for customers
• Maximize every sales opportunity
• Focus on quality customer service
• Provide an effective, polite, friendly and professional service

Hurtigruten Estonia OÜ is the Estonian branch of the company, focused on sales and services including a wide range of support functions. In Hurtigruten Customer and Sales Centre in Tallinn, there are over 200 employees from 20 different countries. Hurtigruten is continuously growing, more ships will be operating in new destinations, and markets are growing. So we are looking for more travel and tourism enthusiasts to join our Team.

Hurtigruten's expedition ships offer Expedition voyages to Antarctica, Greenland, Iceland, Spitsbergen, the Americas, Europe and across the Atlantic Ocean. Hurtigruten is also contributing to a new strategy of more responsible and sustainable operations in the cruise industry to leave a smaller footprint in the pristine areas we operate.

Requirements

• Excellent written and verbal English language skills (at least C1 level)
• Customer service experience and communication skills
• Handling multiple tasks and demonstrating flexibility
• Handling work in a fast-paced environment
• Results-oriented
• Self-motivating working style and good planning skills

Beneficial skills

• Experience of living in English speaking country is beneficial
• Speaking any other language is a plus

Additional information

• Working time: full-time work based on monthly schedules, opening hours Mon-Fri 11:00-21:00 Sat 11:00-19.30 Sun: 12:00-18:00