- Detailid
- Esmane info
- Ettevõte
About the role
Wert is a VC funded fintech startup which offers a payment service for the cryptocurrency projects - NFT marketplaces, DeFi protocots, DAOs, etc. We are looking for a proactive customer support agent who can be the voice of users in our team and take part in shaping our existing and upcoming products. It can be a good fit if you are curious about blockchain, cryptocurrency, banking and payments and are interested in a career in this industry.
What you will do
- Communicate with users from the USA and all over the world on a multichannel chat platform (live written conversations, emails, Facebook messenger)
- Timely alert the colleagues about possible bugs or glitches in our products
- Gather user feedback and feature requests and forward it to the relevant teammates
- Get deeper into the user's problems, investigate and help the team locate and fix the issues
- Detect any patterns in user behavior and analyse data to extract them
- Be an advocate for the best user experience, understand the sorrows and joys of the customers and suggest ways for improvement and refinement
- Take a closer look at the existing product details to develop them into fully fledged product features
- Describe existing features and your findings in a clear and concise manner to form company documents and tasks
What we offer
- Compelling cryptocurrency project
- Modern tech stack
- Remote work
- Flexible working hours
- Flat organisation with no bureaucracy
- Opportunities to grow in any field of business
What we expect from you
- Experience in customer support
- Impeccable written and fluent spoken English
- Great communication skills and empathy, understanding of cultural differences of natives of diverse countries
- You are a quick thinker who likes getting to the root of things
Please attach a cover letter to your application, tell us what interests you the most in this role and which skills you would like to apply or develop.
Asukoht
- Tallinn, Harjumaa, Eesti
- Kaugtöö võimalus
Tööaeg
- Täistööaeg
- Paindlik tööaeg
Oskused
Keeled
- Inglise
George Basiladze
+79884194958
Wert offers a built-in module that allows seamless fiat-to-crypto conversion inside partners' websites and apps. By installing our solution, crypto projects without gateways lose the need to adapt to the ever-changing regulatory landscape and can focus on innovation instead. We love turning complex compliance requirements into ease of use through technology and smart design. As a result, companies don't disrupt user experience and increase customer loyalty. We aim to transform industry competition and let newcomers race with big players by providing them with a revenue stream.