Technical Support Engineer

Company Description

Are you ready for an adventure?

Videobet Technical Support Team is looking for a full-time Technical Support Engineer. Press play and let’s help design future technology together!

Job Description

Your influential mission. You…

* Will troubleshoot technical issues as part of the second or third level of support and escalate bugs to the development team
* Will interact with clients and developers in English, mostly through email and Jira
* Will monitor customer estates across the globe
* Will reproduce technical issues and maintain endpoints in the customer support lab
* Will be ready to produce reports on request
* Will be part of a small and enthusiastic group of specialists

Qualifications

Your unlimited powers. You…

* Have excellent computer skills
* Have a keen interest in technology and resolving issues
* Thrive to learn and expand your knowledge
* Have a pretty good ability to handle stress
* Have great communication skills
* Are fluent in English
* Are ready to take on-call shifts during non-business hours based on an agreed schedule (after probation period, for additional compensation)

Our unique attributes. We…

* Offer professional challenges that keep you going
* Offer an international and multicultural work environment in a leading technology company
* Offer a wide variety of benefits and many fun events that make you feel a part of a community
* Offer a chance to work with talented and supportive people with extensive know-how
* Have an office with a modern vibe in Tallinn, Ülemiste City

Additional Information

PLAYTECH IS ONE-OF-A-KIND

There are around 400 unicorns in the world and Playtech is proudly one of them. But we are more than the average unicorn. We are one-of-a-kind. Two decades of experience and prestigious industry awards demonstrate how we don’t follow gaming industry trends. We set them. With us, you can find your passion, choose from unlimited career paths, be part of a supportive and motivated community and work with the absolute best.

PLAYTECH'S VIDEOBET UNIT

Videobet is responsible for the development, delivery, infrastructure, and support of around 30,000 gaming machines around the world. Our machines can be found in all kinds of venues, from bookmakers and casinos to bingo halls and bars. By coupling cutting-edge technology for our platform and games with dynamic and responsive operational support processes – Videobet is the world leader in the development and management of land-based, server supported, gaming systems.