Finnish Customer Support, Nordea Branch Estonia (Part-time)

Job ID: 5075


Do you speak Finnish? Are you looking for a part-time job opportunity that will allow you to interact daily with our amazing clients? Then read on!


Would you like to provides excellent customer service to our clients and stakeholders? We are now looking for a for a part-time (0,5) Finnish Customer Support, Nordea Branch Estonia (Part-time) to join the Finnish Authority Requests team in Tallinn.


At Nordea, you’ll take part in supporting individuals, families, small start-ups, big companies and institutions. You’ll find that our choices – big or small – really matter. And your skills, passion for customers and unique background are what we need to provide the financial solutions of tomorrow. With us, you’ll be in good company with plenty of opportunities to grow and make your mark on something bigger.

About this opportunity

At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger.



Welcome to the Authority Requests FI team. We add value by helping our customers around the world, improving their lives and reaching their goals. To do that, we are embedding compliance across the organisation to ensure people can trust Nordea. As Finnish Customer Support, Nordea Branch Estonia (Part-time) you’ll play a valuable role in ensuring that Authority Requests FI team provides excellent customer service to our clients and stakeholders.

What you’ll be doing:
- Your daily tasks include customer service via e-mail
- Deliver professional support on dedicated process
- Ensure correct and timely execution of your tasks
- Meet assigned targets according to customer’s needs
- Contribute to improvement of the quality and efficiency of assigned tasks and processes

We offer a great working atmosphere with friendly and enthusiastic teams, on-the job trainings to fully prepare You for the process and tasks. You are welcome to contribute to improvement of the quality and efficiency of assigned tasks and processes. The role is based in Tallinn, and it is a part time contract of 20 hours per week. The candidate will be requested to be available Thursdays, Fridays and Mondays afternoons. Please note that this schedule is subject to change depending on the team`s needs. Remote working is possible upon agreement with the Manager.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:
- Have analytical thinking and decisive mindset
- Are quick learner with the ability to adapt to changes with optimism
- Have vigilance/attention to detail
- Have enthusiasm for customer service
- Are a team player willing to support others in reaching our common goals in a changing environment

- Are flexible and open to a part time contract and schedule

Your experience and background:
- You are fluent in Finnish and English, both spoken and written
- Swedish language skill is a bonus
- You are comfortable with problem solving and analytical thinking
- Pro-active and open minde


If this sounds like you, get in touch!



Next steps

Submit your application no later than 21/12/2021. For more information, you’re welcome to contact Maarika Pärnasalu (maarika.parnasalu@nordea.fi)

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.



#CVK