Finnish-speaking Customer Support Agent to sunny Spain or Portugal!
Finnish-speaking Customer Support Agent to sunny Spain or Portugal!
Finnish-speaking Customer Support Agent to sunny Spain or Portugal!
Nordic Jobs Worldwide AS
Finnish-speaking Customer Support Agent to sunny Spain or Portugal!
Finnish-speaking Customer Support Agent to sunny Spain or Portugal!

Finnish-speaking Customer Support Agent to sunny Spain or Portugal! Nordic Jobs Worldwide AS

The Role

Welcome to the opportunity you have always dreamed of! Living and working in Spain or Portugal!

We are currently seeking a motivated and customer-oriented Customer Support to B2B & B2C to join our clients team in Fuengirola (Malaga)/ in Lisbon (Portugal) and begin an exciting career within a newly state-of-the-art newly established contact center. In this customer-focused role, the customer support agent will be responsible for providing a top-quality customer service experience. You will work on behalf of their clients and customers across multiple different industries, which will give you a wide variety in your day-to-day work life and make the difference.

Your Tasks Include:

  • Be at the forefront of the business, handling multiple inbound/outbound channels interactions to support customers located in Finland.
  • Establish positive engagement with the customers, build strong relationships and demonstrate fair treatment guided by company values and culture.
  • Conduct affordability assessments to fully understand each customer's financial situation and, where appropriate, set up reasonable payment plans with clear timescales.
  • Maintain system notes, ensuring records of calls are entirely accurate, professional, and a true reflection of the conversation
  • Reflect our clients in a positive and professional manner.
  • Thrive to achieve business targets and meet individual and team KPIs. 

We are looking for candidates that demonstrate:

  • Native level in Finnish and high level of English (C2 level) both spoken & written.
  • Additional Scandinavian languages are considered an advantage. 
  • Customer support experience will be considered as an advantage but is not a requirement
  • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base.
  • Strong numeracy skills, efficient planning, and organizational setup in a fast-paced work capacity environment.
  • Ability to learn and adaptable to different situations.
  • Service-oriented, analytical problem-solving, solution-driven mindset.
  • Patience, resilience, and calmness in all situations.
  • Customer-oriented with great listening and negotiation skills. 
  • Ability to work both independently and as a team player.
  • Desire and high energy striving for excellence and quality within the business
    Advanced computer skills.

Our clients offer you:

  • Permanent full-time 39h employment contract.
  • Market-leading remuneration package, including a competitive base pay, attractive bonus scheme, private health insurance, and ticket restaurants.
  • Professional growth and development opportunities in a diverse and international financial working environment.
  • Onboarding and continuous training programs to develop your skillset and ensure your success.
  • Modern central offices. 
  • Work-life balance integration, social events and activities.

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