TextMagic is an international business text messaging company that helps small businesses engage their customers. It operates mainly in the US, the UK, Canada, and Australia. TextMagic is a leading provider of SMS text messaging solutions since 2001.

TextMagic enables customers to transform customer experiences with an easy-to-use text messaging marketing software for sending notifications, alerts, reminders, confirmations, and SMS marketing campaigns anytime, anywhere.

Our head office is located in Tallinn.

This job is for you if you are proactive in your nature, are able to converse with the users at all levels and have an eye for the customer service side.

www.textmagic.com

Job Description

We are looking for customer support specialists to cover the US time zone and extend our support opening times to create and maintain a positive relationship with our US customers.

Being the first point of contact for our customers via telephone, email, or chat gives you the power to help people first-hand. You ensure that our customers get positive feelings, and you can create a better brand reputation for the company.

This job is for you if you are ready to do the evening shift and you have excellent English skills. You are precise and proactive, can converse with the users at all levels, and have an eye for the customer service side.

You need to:

- Provide customer support in a friendly, timely, and helpful manner

- Manage emails, telephone calls, live chats, and other communications

- Efficiently make sure company standards and service levels are maintained

- Endeavor to resolve all customer product and support issues during the first communication

- Deal efficiently with all inquiries to ensure the potential customer receives all available information to help them during the purchase process

- Proactively develop personal product knowledge and customer support skills, including regular communication with colleagues to share information and best practice


Requirements

- Fluent English language skill is a must

- Be able to work evening shifts and be precise

- Either Estonian or Russian language skill is a must

- Strong written communication skills with attention to detail

- Have previous experience in an office-based customer service role

- Perfect communication and problem-solving skills

- Have an adequate level of education (can be in progress)

- Be a strong team player

- A motivated self-starter who consistently demonstrates an enthusiastic, never give up attitude


Company offers

- Competitive salary

- ~70% workload in evening time shifts (15pm-22pm and weekends 12pm-18pm)

- Great and spacious office in Rocca Al Mare (Audi building - 15th floor)

- Small and friendly team

- Full paid training

- Work in an international company