Finnish Customer Support, Nordea Finance, Estonia

Job ID: 5066



We are now looking for a Finnish Customer Support Specialist to join the Finnish Factoring Customer Service.


At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger.


About this opportunity


Welcome to the Finnish Factoring Customer Service team. Factoring Debtor Customer Service Team is a new concept in Nordea Operations Centre Estonia, so you can take part in developing its operations. The job provides a fantastic opportunity to accumulate experience from customer service in B2B environment, which is a great advantage if you later want to take part in developing the operations of Nordea Finance and/or factoring services.


What you’ll be doing:
- Your daily tasks include customer service via e-mail and occasionally over phone
- Deliver professional business specific services regarding factoring process
- Contribute to improvement of the quality and efficiency of assigned tasks and processes
We offer a great working atmosphere with friendly and enthusiastic teams, on-the job trainings to fully prepare You for the process and tasks. You are welcome to contribute to improvement of the quality and efficiency of assigned tasks and processes. We offer benefits for sporting, accident insurance to all employees, plus social and team events (Depending on government imposed restrictions from Covid).



The role is based in Tallinn, Estonia. The Nordea Service Centre in Tallinn is providing a variety of different services to other units within the Nordea Group. As “One Nordea Team”, employees in Estonia will be working very closely together with colleagues in the Nordic countries.


Who you are


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.



To succeed in this role, we believe that you:
- Are quick learner with the ability to adapt to changes with optimism
- Have vigilance/attention to detail
- Have enthusiasm for customer service
- Your experience and background:
- You are fluent in Finnish, both spoken and written and English in communication level
- Comfortable with problem solving and analytical thinking
- Swedish language skill is a bonus, but not crucial



What we offer:


Nordea Estonia has over 800 employees and is a proud member of Diversity Association in Estonia; we were chosen in 2019 as Top Employer by CVOnline. We have an international team with over 30 different nationalities - due to that our corporate language is English.


You will join the team of specialists in our modern office at Ulemiste City. After the training period, you will have some flexibility to organize your work hours according to your need - i.e. to start day earlier and have longer evenings.
Some of our benefits include additional medical coverage, an extra week of holidays after the first year, the possibility to access sports facilities across town by paying a small membership fee.




If this sounds like you, get in touch!



Next steps



Please send your application and CV in English via our job portal as soon as possible as we fill the roles according to applications received.



For more information, you’re welcome to contact Mari Aua, mari.aua@nordea.com.



At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.



#CVK