- Detailid
- Esmane info
- Ettevõte
What do you need to succeed in the role?
You are familiar with ITIL and/or IT Service management framework and/or have experience working in an international IT organization where service provisioning is supervised by government regulators. RTFM (yes, it is about reading manual) expression is not for you… for you, it is about giving me the admin rights I will make it work. You have:
- Understanding of processes involved in IT service management, and ability to identify how they are executed on a tool level
- Knowledge of REST APIs
- Strong service attitude - you build lasting customer relationships and strive for efficiency and effectiveness
- Commitment to quality standards and continuous improvement
Desire and ability to quickly learn and apply new concepts - Good knowledge of Atlassian Confluence and Jira (including SIL – Simple Issue Language)
- Certification in ITIL, DevOps, or Agile would be a huge bonus
As a person, you are good at planning and have exceptional self and time management skills. You have strong analytical skills and love a structured and systematic approach. You are excellent in communication and fluent in English.
What will be the challenge in the role:
In the role of the Jira Service Management Engineer you will be part of the international Buy Now Pay Later (BNPL) division and contribute to provisioning payments, invoicing, and risk management services to customers across Europe. You will:
- configure JSM product (including scripting) to enable service providers to use ITSM processes in the efficient and user-friendly fashion
- participate in defining JSM development road map and architecture design to enable integrations with various DevOps and Agile practices supporting tools
- collaborate with colleagues - JSM users and will translate their needs into requirements and solution specifications for JSM functionality development that includes alignment on a common way of working with ITSM process inside JSM
- create JSM maintenance and data governance documentation
- ensure that JSM is managed in adherence to defined standards and policies and will monitor its health status and performance
- execute a systematic approach to continuous improvement of the JSM tool, including the critical review of consumer requirements, to increase the overall quality and efficiency of the tool
What do we offer
- Flexible working conditions as long as you're there for your team members
- A place in our office in the Telliskivi Creative City, with excellent coffee and fruits
- Work in an inspiring atmosphere with good humor and awesome people
- Competitive salary together with a benefits package
Asukoht
- Tallinn, Harjumaa, Eesti
Tööaeg
- Täistööaeg
Keeled
- Inglise
Kairi Kaur
Smartness of a small company, reliability of a big one!
Arvato Financial Solutions Tech Center is part of Arvato Financial Solutions that is synonymous with professional financial outsourcing services centering on cash flow in all phases of the customer lifecycle. The portfolio covers a complete range of stand-alone solutions – from fraud prevention and risk management to invoicing and debtor management, the sale of receivables and debt collection, as well as fully integrated end-to-end order-to-cash solutions.
The purpose of our AFS Tech Center is to drive growth and innovation in IT for Arvato Financial Solutions and as such it will require a high caliber of experience and entrepreneurial problem solving IT resources.
The “Owned and managed” AFS Tech Center to support growth across the organization by delivering high quality IT Services.
The organization is a valued partner for other Arvato IT departments and over time will become the go-to IT organization for new developments projects that cannot be supported by current IT resources.
There is a strong growth agenda within the organization which has resulted in a significant delta IT resources and demand for IT services to support growth.