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Job description
Starship Technologies is revolutionizing deliveries with autonomous robots. The robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship delivery robots have completed over 2 million autonomous deliveries to date, driven 3 million kilometers, crossed over 17 million roads, and met millions of people in cities around the world. Every day our delivery robots are completing thousands of autonomous deliveries across the US, UK and Europe. We’re hitting records on an almost weekly basis. Now is a very exciting time to join as we grow rapidly around the world!
The success of Starship is built on the combined strength and uniqueness of each member. Our people have strong inner burning and motivation. They are self-aware, seek feedback, and improvement. They don’t want to wait until they hear what they need to do but take it as a matter of pride to figure out solutions for topics in various teams and areas. We never feel the feeling of “hey that’s not really my job” but feel thankful for getting the opportunity to help a colleague out. If you connect to this and want to support our growth through enabling learning in all shapes and forms, continue reading!
We're now looking for an enthusiastic Customer Support Training Coordinator for our Starship team in Tallinn. If you feel driven to develop educational materials for the Customer Support team and find the best way to orchestrate training, we're waiting for you in Starship!
In this job role, your responsibilities will include:
- Taking responsibility for creating and improving the training program
- Following and understanding team training needs
- Analyzing and sharing Training data to Head of CS and CS/MS leads
- Using known education principles and staying up-to-date on new training methods and techniques
- Gathering feedback from trainers and trainees after each educational session
- Delegating and organizing training tasks to trainers
We're looking for a person who:
- Has previous experience in Customer Support & Training (mandatory)
- Able to communicate successfully with management and other departments
- Able to effectively organize and manage multiple training initiatives simultaneously
- Is Growth-oriented
- Is a Team Player
- Has excellent spoken and written English skills
- Is familiar with Confluence, Slack, Zendesk, Workramp, Engagedly (would be a bonus)
Job specifics:
- Full-time
- Location: Tallinn, Estonia
Asukoht
- Tallinn, Harjumaa, Eesti
Teaduspargi 8
Tööaeg
- Täistööaeg
Keeled
- Inglise
Valeriia Stelmakova
Starship Technologies is building a fleet of robots designed to deliver goods locally in 15-45 minutes. The PDD’s (personal delivery devices) have completed thousands of deliveries, travelled tens of thousands of miles, met millions of people and have been tested in over 80 cities around the world to date. They drive autonomously but are monitored by human...