- Esmane info
Requirements for candidates
We are looking for an Incident Specialist to join us in our brand new team, headed up by our Incident Manager, who can be integral in minimising and controlling the impact of all incidents and alerts raised in all departments within the company. With fantastic communication skills, you will be able to create strong working relationships with your colleagues and a flexible, 'out of the box' way of thinking will mean you will be able to quickly alleviate any pain points the teams have!
What we need:
Serve as a part of a very dynamic team to be a primary point of escalation for all incidents and alerts raised by different channels/teams.
Ability to synthesise data from multiple sources and present concise, relevant information to other Engineering teams.
Facilitate execution of the incident command process, including logging, categorisation, prioritisation, escalation, resolution, and closure.
Participate in cross-functional post-incident process reviews and root cause analysis in order to drive continuous improvement of operations and execution.
Monitoring dashboards during business hours and flexibility to be on-call rotation during after business hours to tackle outages.
Closely partner and collaborate with Infrastructure, Engineering, Operations, Customer support, and Leadership to ensure alignment across the business
What you can do:
Flexibility, integrity, and creative problem-solving skills.
Customer-centric attitude and ability to articulate technical issues in a meaningful way to both engineers and executive-level management.
Highly proficient in spoken and written English.
Executes with a high level of operational urgency.
Ability to maintain calm, and work closely with a teams during a critical situation.
Experienced in incident management and is at ease to learn new tools and process.
Why Are We Great?
Flexibility– Flexible working hours and option to work remotely.
Competitive Compensation – we are constantly reviewing to ensure we are equitable and competitive.
Career Development - Career ladders and progression path for both individual and managerial contributor roles
Autonomy - Ability to define or influence the direction of your domain. We embrace personal freedom and responsibility, and our motto is: “Do what makes sense, question what doesn’t”
Impactful Work - Great opportunity for personal growth in the modern gaming technology company with ability to define or influence the direction of your domain
Inclusion & Equal Opportunity Employment: We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Rush Street Interactive are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation.
About The Company:
Founded in 2012, Rush Street Interactive (NYSE: RSI), an affiliate of Rush Street Gaming, is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social, and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
RSI was named the 2021 EGR North America Awards Casino Operator of the Year, Customer Service Operator of the Year, and Social Gaming Operator of the Year and the 2020 Global Gaming Awards Digital Operator of the Year. RSI is committed to industry-leading responsible gaming practices and seeks to provide its customers with the resources and services they need to play responsibly.
As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.
Be at the forefront of this ground-breaking industry! Apply now!