Service Area Delivery Manager. Technology Division

You are invited to become part of an ambitious transformation journey by joining the team in the Delivery Department (Technology division). In your role of SADM you will be connecting business with technology aiming to provide great internal customer service and experience, make the best use of IT resources and capabilities available and contribute to building competitive advantage for Luminor through effective and efficient use of technology in Lending, leasing, and factoring area.

• Manage IT services development and delivery in your service area (domain) according to the agreed development roadmaps, SLAs and performance targets by engaging wider Luminor Technology organization and our vendors; 
• Monitor and resolve IT service delivery and management problems, process issues and escalations; 
• Manage IT service requirements, delivery and improvements while ensuring high quality of services provided and great experience for internal customers; 
• Decide on the most efficient way to deliver the IT services including the choice of technology, underlying processes, tasks and procedures, internal resources and vendors; 
• Provide input into IT service roadmap (functionality and quality) including justification for necessary investments and improvements of functionality; 
• Manage change pipeline (backlog) and budget within the domain under your responsibility; 
• Day-to-day management of internal resources, vendors and dependencies to other IT services.

Additionally:

In this role you will work in close collaboration with product owners and wider Technology organization, including internal IT services delivery teams and our vendors, ensuring professional service management and development roadmap ownership, coordinating change implementations, proactively recognizing and resolving service delivery issues, constantly providing suggestions for service improvements. Therefore, it is very important that you can build and maintain strong professional relationships, act independently and make decisions while facing uncertainty and competently navigate through complex situations with competing priorities and multiple inter-dependencies.