Customer Service Representative
Customer Service Representative
Customer Service Representative
FLIR Systems Estonia OÜ
Customer Service Representative
Customer Service Representative

Customer Service RepresentativeFLIR Systems Estonia OÜ

YOU FIT THE JOB WITH

  • Previous experience within Customer Support/Helpdesk
  • Language knowledge: English, Estonian
  • High stress tolerance and readiness to work with difficult cases and a wide range of customer groups (Teledyne FLIR partners, end-users, other businesses, governmental entities)
  • Computer skills: MS Word/Excel, Outlook, decent typing speed 
  • Estonian citizenship to meet the requirements of export licenses
  • Courtesy and consistency, formal communication skills
  • What’s most important- positive attitude and puzzle-solver’s mindset

PREFERRED CANDIDATE WILL HAVE

  • Traffic/Logistics/Global Trade compliance background and/or previous experience
  • Any other formal language skills, both written and verbal
  • Experiences with SAP system

WHAT YOU SHALL DO

  • Daily interaction with Teledyne FLIR partners/end-customers regarding Aftermarket services via dedicated ticketing platform
  • Logging in RMA requests to SAP system according to established procedure
  • Issuing RMA references to customers, following Compliance rules and procedures
  • Taking ownership and ensuring follow-ups as the case evolves (e.g., sending product receipt confirmations, Quotations for repair, tracking details when dispatching the product etc.)
  • Aligning activities with our experienced Tech team 
  • Upon request, supporting other Service operations in EMEA with similar tasks and using unified tools/systems

TELEDYNE FLIR OFFERS

  • Exciting work in a high-tech company and perspective industry,
  • workplace in a new and clean production building,
  • stable employment in growing company, 
  • competitive pay,
  • support to your professional development, 
  • a friendly team, company events, 
  • Employee benefits.

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