- Detailid
- Esmane info
- Ettevõte
Do you believe that excellent customer service is the norm, and that every situation has a solution?
If the answer is yes, you’re welcome to apply for the position of an IT Support Specialist at Fujitsu Estonia!
One of the finest Customer Support departments in the Nordic countries is looking for Lithuanian-speaking specialists to provide support to business clients concerning IT issues.
This position is your chance to grow and join those at the top of the IT-sphere. By starting out as an IT Support Specialist, you will have opportunities to move on to positions such as expert, process coordinator etc.
Your tasks are:
- Providing support to business clients and solving their IT-related issues via telephone or e-mail.
- Registration and analysis of business client incidents.
- Data retention in a database.
The job of an agent is to save our customer’s working day. The agent has to listen actively and be able to put themselves in the customer’s shoes. It is crucial to learn how to problem solve in simple language without relying on speciality IT terms. An “agent with the right DNA” acknowledges that there is a person on the other side who has a deadline to deliver but has been caught up in a technical issue; they need help and understanding because at the moment it is their biggest and most pressing concern.
With us, you’re headed for success if you:
Have a good level of spoken and written Lithuanian.
Have a good level of spoken English.
Are motivated to provide excellent customer service experience.
Are open-minded and willing to learn something new and exciting.
We offer:
- A professional IT training programme beginning on your first day of work.
- LinkedIn Learning personal account.
- A unified team where everyone is a little different, but together we manage to conquer our goals; we arrive at work happy and laugh a lot together—we have plenty of people with a good sense of humour.
-The opportunity to work remotely in Estonia or in the offices in Tallinn, Tartu and Pärnu.
- A corporate culture that values a balance between work and private life.
- An opportunity to keep on top of the developments and updates in the IT sector, which is growing with every passing day.
- Overall company bonuses: 7 additional vacation days, sports compensation, sick leave compensation etc.
Lisahüved: 7 additional vacation days, sports compensation, sick leave compensation.
Asukoht
- Tallinn, Harjumaa, Eesti
- Kaugtöö võimalus
Mustamäe 16
Tööaeg
- Täistööaeg vahetustega
Oskused
Keeled
- Inglise
- Leedu
Hanni Tomingas
+372 577 02 330
- Fujitsu is an international company that offers high-quality, full IT service both to local and international clients. This means that Fujitsu offers workplace management, including IT customer support, software services and development, and hardware maintenance and repair.
We have been active in Estonia’s IT sphere since 1991. That was the year when Estonia got its first internet connection to the outside world (via satellite, connecting Tallinn and Stockholm), and its new Constitution went into effect. Therefore we can say that we have plenty of experience on the market. Among its achievements, Fujitsu has developed an up-to-date train service management system for Elron, created the E-residency Digi-ID procedure system, and established the first three versions of the secure Data Exchange Layer X-Road.
Fujitsu Estonia as an employer
People are at the core of innovation. Our enterprise has a diverse and professional team working in the name of smart technical innovations. The values that unite us are a flexible attitude, cooperation and sustainability. We are a secure, broadly-based international IT enterprise, where one can enlarge one's outlook and feel safe professionally. Japanese roots and cultural heritage have taught us to value long-term relations. Our work has meaning. Our activities make the world a better place for everyone. With you we will direct future society with the help of technology.