Management Support Officers to KYC Services LC&I

Job ID: 1234
Job Country: Estonia
Job City: Tallinn

Would you like to gain knowledge about how to run operational KYC units while supporting Nordea’s journey? We are looking for a Management Support Officer to work closely with our Head of KYC Services LC&I as well as the whole KYC Services LC&I Leadership Team

At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger.

About this opportunity

Welcome to our world. We are approximately 130 people joining forces to fight financial crime within the LC&I segment and execute end-to-end KYC processes and other related customer lifecycle and AML/Sanctions related procedures. We are passionate about what we do; and if you are passionate about providing strong management support then you should come work with us.

In KYC Services LC&I we are part of a larger value chain in both KYC Services, Group Operations, Group Financial Crime Prevention (GFCP) and not least our business stakeholders in LC&I. A large part of the job will hence also be to ensure that we have good and open dialogue with these stakeholders to impact and receive feedback to optimise the operations.

The KYC Services for LC&I is focused on gathering and maintain up-to-date KYC information on Nordea’s customers to understand the financial crime risk they pose and to take appropriate and adequate mitigating actions to manage said risk.

Together with the Head of KYC Services LC&I and the Leadership team you will support the units by:

Seeking and gathering information with accuracy in order to provide the best possible foundation for making analyses
Preparing high quality analyses and meeting materials
Producing relevant regular and ad hoc reports to support decision making (based on data and existing reporting from Business Analyst team)
Preparing communication material to be used internally/externally supporting timely communication towards relevant stakeholders
Handling our people processes and annual leadership cycles
Handling a wide range of ad hoc and administrative tasks
Running co-ordination and implementation of various initiatives within the unit/division to ensure action and follow up
Representing the unit with a service minded and professional attitude to maintain a strong reputation among both external and internal contacts

Who you are

We believe that you:

Are very structured and motivated by planning and organising
Are analytical and an Excel and PowerPoint super user (or interested in becoming one)
Are a strong communicator – both written and spoken communication
Have an eye for presentable materials and solutions
Have focus on quality and high attention to detail
Have a passion for problem solving and a proactive can-do attitude
Are self-driven, but also enjoy making your contributions for the good of a team
Thrive in a fast-paced, deadline-driven environment with the ability to manage multiple tasks/deadlines
Have high integrity and can handle confidential information
Are fluent in both oral and written English
Have experience in stakeholder management in multinational organization.

The role is based in Tallinn.

If this sounds like you, get in touch!

Next steps

Please submit your application as soon as possible, as we start to interview candidates at once and latest option to apply is 26/10/2021.

If you have any questions, feel free to contact Head of KYC Services LC&I Jeppe B. Christensen on mobile +45 30324937 or jeppe.b.christensen@nordea.com

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.