- Detailid
- Esmane info
- Ettevõte
Ootused kandidaadile
You’ll excel in this position if you:
• Love helping people and solving issues
• You’re an excellent communicator and empathetic person who is able to listen and to hear customer needs
• Love to work in shifts
• Beneficial would be previous customer support experience (iGaming experience would be superb)
• Fluent work proficiency in Estonian and English, Russian language is a plus
You’ll need to demonstrate commitment to our five key company values:
• Service
• Teamwork
• Ambition
• Responsibility
• Solutions
Tööülesannete kirjeldus
Your role
Become part of Team OlyBet and be responsible for providing excellent customer service to our customers by assisting them via chat and email in Estonian, English and Russian.
Key responsibilities will include:
• Respond to customer requests via chat, email and other communication methods in a timely manner according to the company standards
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Identify customer needs and help customers to resolve their issues according to company knowledge and procedures
• Identify the root cause of the problems and search for the best possible solution to please the customer
• Troubleshoot and report product malfunctions
• Go the extra mile to engage customers
Omalt poolt pakume
In return, the successful candidate will enjoy:
• A competitive salary
• Flexible working conditions
• Training for your professional growth
• Sports compensation
• A supportive, friendly and multi-cultural working environment
• Free tea, coffee and healthy snacks
Lisahüved: • A competitive salary • Flexible working conditions • Training for your professional growth • Sports compensation • A supportive, friendly and multi-cultural working environment • Free tea, coffee and healthy snacks
Asukoht
- Tallinn, Harjumaa, Eesti
- Kaugtöö võimalus
Tööaeg
- Täistööaeg vahetustega
Oskused
Keeled
- Inglise
- Eesti
- Vene
Karoline Sibul
Olympic Entertainment Group is one of the most established and recognized names in the casino industry worldwide, having been a market leader for over 28 years.
We’re one of the largest casino operators in Europe employing over 3000 people across over 100 casinos in Estonia, Italy, Latvia, Lithuania, Malta, Croatia and Slovakia.
Our vision is to be a global casino and resort operator, best known for our excellent service and creative design. Our mission is to give our guests a customer orientated, secure and safe environment with the finest design and craftsmanship, unparalleled in the industry and supported by the excellence of our name and reputation.
Olybet is the online brand of Olympic Entertainment Group and is the best in market online gaming operator in Estonia, Latvia, Lithuania and Finland. Olybet is committed to providing our players with a fun, online gambling experience that is safe and secure.