CUSTOMER SUPPORT SPECIALIST (PORTUGUESE, SPANISH)

Reinvent Baltics is an international rapidly growing product company developing innovative technological solutions in areas such as sports, finance, and gaming industries since 2014.

We make our products simple and convenient for our users. We design product functionality with complex mechanics, and constantly review our methods of operation that are familiar to the market - while striving to be the best on the market.

We are looking for a customer support specialist with the Portuguese, Spanish and English language skills who will join our team in Tallinn, Estonia. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.

What to do:

• Answer to incoming requests from customers via live chat and email;
• Identifying customer needs and helping customers use specific features;
• Analyzing and reporting product malfunctions.
• Follow up with customers to ensure their technical issues are resolved;
• Gather customer feedback and share with our Product, Sales and Marketing teams.

Experience & Skills:

• Intermediate+ level of Portuguese, Spanish and English;
• Work experience in support;
• Excellent communication skills;
• Strong teamwork skills;
• Excellent PC skills;
• Keep attention to detail;
• Readiness to work in evening and night shifts (remotely)

We appreciate:

• Ability to quickly and efficiently solve tasks;
• Independence, responsibility, initiative, and keep attention to detail;
• A flexible and systematic approach to solving complex problems;
• Experience in gaming industry is a plus;
• Knowledge of other foreign languages.

We offer:

• Competitive salary (the total amount is discussed individually with successful candidates), extra bonuses;
• Comfortable work environment;
• Real career opportunities and professional growth;
• Private health insurance;
• Sports benefit;
• Team building activities;
• Supportive management.