Guest Relations Feedback Specialist
Guest Relations Feedback Specialist
Guest Relations Feedback Specialist
Hurtigruten Estonia OÜ
Guest Relations Feedback Specialist
Guest Relations Feedback Specialist

Guest Relations Feedback SpecialistHurtigruten Estonia OÜ

Ootused kandidaadile

Job purpose: Responsible for the secure professional handling of guest cases to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across different communication channels.



Job tasks:

Handle Customer complaints confidently, efficiently and escalating when required

Have a strong understanding of Hurtigruten's terms and conditions

Learn the application of the EU package travel directive and the Local markets legislations you support. 

Develop your own skills in Salesforce to enable you to support your colleagues

Support the (NOK) Next of Kin team as required

Assist in emergency handling situations as required

Support other market cases in seasonal periods

Develop your own skills in Salesforce to enable you to support your colleagues

Be a brand ambassador for the Guest Relations units



Requirements:

2+ years of experience in a high - volume customer service industry position analysing and resolving customer concerns from basic to complex in nature whilst remaining calm

Strong local knowledge of market laws and consumer rights in relation to Travel industry

Very good English language skills both verbal and written

Customer orientation and ability to adapt/respond to different types of characters with the ability to multi-task, prioritize, and manage time effectively



Key Personal Attributes:

Learning Agility: you will have the desire to be in constant learning mode​

Teamwork: willing to support your team and the other teams in the business and be able to change your point of view

Self-Discipline: commitment to self-improvement and to be aware of how your decisions affect those around you and manage your time efficiently



We offer:

6 extra days off addition to usual 28 days annual vacation

Good staff benefits, including family and friends discount on our amazing voyages

Opportunity to experience a truly international working environment

Friendly, positive and fun atmosphere

Enthusiastic and ambitious colleagues

Training and personal development opportunities

Sport compensation

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