Finnish Speaking Customer Production Officer

Job ID: 2181
Job Country: Estonia
Job City: Tallinn



It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.



Working with us, you will play a part in building a better bank that fulfills a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, we are embedding compliance across the organisation to ensure people can trust Nordea. Interested in coming on the journey with us?



As a Customer Production Officer, you will be supporting our customer bank advisers in the Nordea Group Finland branches. We offer you a role as a processing specialist in the back-office side. We support multiple processes- preparing loan documents for private and corporate customers, finalizing investment plan, heritage and authorities related support and also customer journey termination. You will have a great opportunity to play a vital role in delivering great customer experiences as you enable the front office to focus on advising.



About this opportunity

Welcome to the Estates FI team. We add value by supporting our deceased customers and their relatives in their time of need, by providing a timely and accurate delivery of relevant documentation, as well as execution needed due diligence. As Finnish Speaking Customer Production Officer you’ll play a valuable role in a team of 17 individuals, delivering important customer experiences to our Finnish customers and their families.

What you’ll be doing:



Deliver professional support on dedicated process
Ensure correct and timely execution of your tasks
Meet assigned targets according to customer’s needs
Contribute to improvement of the quality and efficiency of assigned tasks and processes

You’ll join a mature and experienced team of individuals who have accumulated years of expertise in different fields. We welcome diversity across all dimensions and view it as a source of greatness. The role is based in Tallinn.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that collaboration is key and you always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.

Your experience and background:



You speak very good Finnish, both spoken and written and English in communication level
Quick learner with the ability to adapt to changes with optimism
Comfortable with problem solving and analytical thinking
Pro-active approach and open mind
You have preferably Bachelor’s degree in Business
Familiarity with law governing inheritance and will, especially that of Finland is considered as a plus


If it sounds like you, get in touch!



Next steps

Submit your application no later than 07/10/2021. For more information, you’re welcome to contact Anton Sihlman, anton.sihlman@nordea.com

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.