PAYMENT ANALYST

ENLABS stands for Entertainment Laboratories.

RESPONSIBILITIES:

• Process payments for our clients, along with any issues that arise from these transactions in a timely and professional manner.
• Handle 1st line queries for customers on gaming, financial, technical and any applicable issues related to the Payments and Fraud.
• Ensure that fraudulent transactions are spotted early enough to control and minimize Risk to the company.
• Research and find/solve fraud cases involving, but not limited to Credit card fraud, Bank fraud, Identity theft and Phishing.
• Work to enhance the client experience on our sites.
• Support Customer Support agents in payments related queries.
• Work together with the Payments team to solve problems regarding customer's questions.

REQUIREMENTS:

• Working knowledge of Customer Support and valuing the customer experience.
• Strong attention to details with consistence accuracy.
• Excellent communication skills, both verbal and written.
• The ability to follow stringent processes and regulations.
• Ability to think analytically and make accurate decisions.
• Basic Casino, Poker and Sports knowledge of any kind and a background in Igaming or similar sort of previous role would be considered an asset, but not essential.
• Must be able to work in within a team environment.
• Strong proficiency working with web browsers and web based tools.

WE OFFER

• Great opportunity to take part in the development of growth- and sales-driven company and build its future.
• Dynamic work in a rapidly growing international company with personal development possibilities.
• Professional team with various, international backgrounds to collaborate.
• Competitive salary and benefits package.
• Opportunity for career development.