- Esmane info
Job ID: 2525
Job Country: Estonia
Job City: Tallinn
Would you like to work as Know Your Customer Onboarding Officer? What we are offering is a challenging position that combines providing excellent customer service within the field of international Financial Anti-Crime. As a Know Your Customer Onboarding Officer you will have a great opportunity not only to develop your professional skills, but also advance in your career.
At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger.
About this opportunity
Welcome to the KYC Services Mass Market EE. We add value by helping our customers around the world, improving their lives and reaching their goals. To do that, we are embedding compliance across the organisation to ensure people can trust Nordea.
As the Finnish Speaking KYC Onboarding Officer, you will be part of ensuring that KYC Services Finland provides excellent customer service to our new houshold clients, while at the same time conducting high quality risk analysis and takeing necessary mitigating actions.
What you will be doing:
Onboard new household customers, open services and accept/check necessary documentation.
Establish customer profiles in accordance with KYC requirements
Evaluate customer risk level and assign proper AML risk classification to customers
Escalate suspicious cases
You will join a unit of dedicated professionals with a passion to prevent financial crime. The role is based in Tallinn.
Nordea Estonia with more than 700 employees is the member of Diversity Association in Estonia and was chosen in 2019 as Top Employer by CVOnline. We have international team with more than 30 different nationalities - due to that our corporate language is English.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.
To succeed in this role, we believe that you:
Have analytical thinking and decisive mindset
Understand the importance of being compliant
Are a team player willing to support others in reaching our common goals in a changing environment
Your experience and background:
You are fluent in Finnish and English, both spoken and written
Experience in Customer Service / Know Your Customer (KYC) / Financial Crime / Anti Money Laundering (AML) area, preferably in a financial institution, is an advantage
You have excellent communication skills and providing good customer experience is your passion
You are comfortable with problem solving and analytical thinking, and quick learner with the ability to adapt to changes with optimism
If this sounds like you, get in touch!
Please submit your application with CV and cover letter in English or Finnish as soon as possible, as we start to screen the candidates at once. Suitable candidates will be contacted shortly.
For more information, you’re welcome to contact Evelyn Lehto, firstname.lastname@example.org.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.