Technical Account Manager

Company Description

Are you ready for a challenge?
Playtech's Service Operations unit is looking for a full-time Technical Account Manager. Press play and let’s design future technology together!

Job Description

Your influential mission. You...
• Will be maintaining full awareness and visibility of licensee technical support and operational activities throughout service lifecycle
• Will be ensuring correct prioritization, overseeing the handling and efficient resolution of all licensee issues
• Will be acting as the main focal point between licensee organization and Playtech internal divisions in all technical aspects of service delivery
• Will be aligning Playtech operational procedures with their counterparts in the licensee organization, identifying support optimization opportunities and leading service improvement programs
• Will be gaining full understanding and maintaining an up to date overview of licensee services, logical setup of solutions and 3rd party integrations
• Will be acting as a licensee knowledge center within Playtech

Qualifications

Your unlimited powers. You...
• Are an excellent communicator with proficiency in spoken and written English
• Possess strong problem solving skills with the ability to maintain progress in stressful work situations
• Excel at juggling multiple demands and prioritizing work according to defined goals
• Are well organized, self-managed and strive continuously to improve your work efficiency
• Have knowledge and experience with modern IT solutions and IT services management
• Have higher education (may still be obtained), preferably in the field of IT
Our unique attributes. We...
• Are a global IT powerhouse
• Influence the entire gaming industry
• Take pride in our team – you'll have around 20 other skilled TAMs to learn from
• Offer variety – no day is the same
• Value active lifestyle and flexibility
• Offer endless possibilities for self-realization and growth, your contribution can have a major impact on our VIP customers and Playtech's success
HOW TO APPLY?
Together with your CV, please also send us a short essay (max 1 A4) in English, on the topic of "The daily habits and work ethic of an exemplary Technical Account Manager". You can write it in the end of the application form, under Your message to the hiring manager.

Additional Information

PLAYTECH IS ONE-OF-A-KIND
There are around 400 unicorns in the world and Playtech is proudly one of them. But we are more than an average unicorn. We are one-of-a-kind.
Two decades of experience and prestigious industry awards demonstrate we don’t follow gaming industry trends. We set them.
With us, you can find your passion, choose from unlimited career paths, be part of a supportive and motivated community and work with the absolute best.
SERVICE OPERATIONS unit aims to establish and maintain a balance between our customers' expectations and Playtech’s operational capabilities, advocate service management's best practices and continuous improvement throughout the service lifecycle. Service Operations is enabling the success of Playtech business. A Technical Account Manager (TAM) is the keeper of availability and technical integrity of Playtech services offered to our VIP customers (licensees).