SENIOR APPLICATION SPECIALIST
SENIOR APPLICATION SPECIALIST
SENIOR APPLICATION SPECIALIST
AFS IT Services Estonia OÜ
SENIOR APPLICATION SPECIALIST
SENIOR APPLICATION SPECIALIST

SENIOR APPLICATION SPECIALISTAFS IT Services Estonia OÜ

What will help you to succeed in the role?

• Experience in system/application configuration or 2nd level technical support
• Good knowledge of SQL
• Good knowledge of Atlassian Confluence and Jira
• Basic programming knowledge (such as Java, PHP. Python etc.)

As a person, you are proactive and self-organized, have excellent collaboration and communication skills, also fluent in English. You are highly self-driven and eager to take new challenges and learn a new field of responsibilities.

What will be your challenge?

You will be a member of the Service Management team in the Risk Management division playing an important role in customer integration and provision of technical support to our customers. Your tasks will be:

• Integration and decommission of customers and their requirements for Risk Management solutions
• Investigating customer reported issues
• Providing support and 2nd level technical support for customers regarding incidents and problems
• Transaction analysis and research
• Communicate with other teams who are the gate to development to get issues and problems solved
• Change management on Risk Management solutions
• Development of the existing test or configuration automation
• Key Performance Indicators (KPIs) management, evaluation and collection of KPI measurements

What do we offer?

• You will be surrounded by an inspiring atmosphere flooded with humor, excellent coffee, and awesome people
• You will have a competitive salary together with a benefits package
• A modern working environment in the center of Tallinn, with team events, etc