Would you like to lead a Swedish/Finnish team within Payment Services? We are now looking for a Team Leader for Payment & Investigation Services Swedish Team, Nordea Estonia to run the team of Cash Management specialists to deliver excellent support for domestic and cross border payments for Finland and Sweden.

Payment Services main objective is to deliver great experiences to our customers by operating the manual processes related to payments, trade finance, cards, customers onboarding and account reconciliation, with high quality and efficiency.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. With us, you'll work with skilled, international teams and collaborate across business areas. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background.

About this opportunity

As Team Leader for Payment & Investigation Services Swedish Team, Nordea Estonia you'll play a valuable role in creating value to our customers by leading a team of engaged and motivated employees.

You will:

-Lead and develop a team of 13 people
-Actively work together with the team to help them provide first class service via phone and email to branches and customers
-Support strategic initiatives in Payment Services and be an active and contributing member in the Swedish management team
-Constant drive efficiency and improvement of our processes
-Contribute and collaborate across the Finnish and Swedish value chain

The role is based in Tallinn.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

-Experienced within operations or similar service areas
-Strong leadership experience to lead multicultural team servicing multiple markets and business areas
-Experienced people leader who leads with passion and collaboration, shows courage and takes ownership
-Excellent stakeholder management skills with ability to develop and maintain trusting relationships
-Excellent oral and written English, Swedish and Finnish communication skills
-Relevant university degree

We have benefits, like co-financed sport benefit, additional health insurance, social and team events. We offer you great atmosphere at workplace with friendly and enthusiastic teams.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 06/14/2021. For more information, you’re welcome to contact Maria A Karlsson, Head of Payment & Investigation Services Sweden, maria.a.karlsson@nordea.com

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.