- Detailid
- Esmane info
- Ettevõte
What will you do?
- Effectively manage and develop a team of Process Specialists
- Develop project plans following agile and lean methodologies, and a solid framework for monitoring and tracking project progress and goal achievement
- Responsible for deploying and managing projects that are geared towards business process improvement and efficiency, cost optimization, sales effectiveness, and high quality performance of the Customer Engagement Center
- Responsible for liaising with business units outside the Customer Engagement Center for the purpose of process alignment, improvement and standardization
- Report on project benefit realizations and returns on investment
- Responsible for coordinating project resources needed within the organization and aligning with external partners
Is it you?
- Minimum five years' experience in a similar post, demonstrating capabilities of managing customer experience and process improvement projects. The candidate must also present evidence of his/her capacity to deploy various process designs or models within the organization or experience of the same within other large organizations
- Specific training and/or work experience in process modelling techniques, commercial strategies, and sales techniques
- Specific training and/or work experience in management/strategy consulting
- Fluency in English both verbal and written
- High level of experience and interest in working with cross-country and cross-region team members in high-profile project planning and execution
- Creativity and entrepreneurial mindset and capability to remain motivated with a positive attitude under pressure.
- Demonstrates ability to analyze different data and information, make rational judgements and produces workable solutions
- Sets clearly defined objectives, manages time effectively, identifies and organizes resources needed to accomplish tasks
- Adapting and responding to change and shows respect and sensitivity towards cultural differences
- Facilitation and influential skills are key
Beneficial
- Knowledge of the Hurtigruten product is an advantage or knowledge and experience in similar industries
- Agile methodology knowledge is an advantage
We offer
- Opportunity to experience a truly international working environment in the world´s largest expedition cruise company
- Friendly, positive and fun atmosphere, different team and company events
- Enthusiastic and ambitious colleagues
- Training and development opportunities
- 6 extra days off addition to usual 28 days annual vacation
- Family and friends discount on our amazing voyages
- Modern and comfortable office in Kadriorg
Additional information
Teleworking possible within Estonia
Asukoht
- Tallinn, Harjumaa, Eesti
- Kaugtöö võimalus
Narva mnt 63/3
Tööaeg
- Täistööaeg
- Paindlik tööaeg
Oskused
Keeled
- Inglise
Tiina Zackrisson
+3725016670
Hurtigruten is the world leader in exploation travel, and the world´s largest expedition cruise company. This comes with a responsibility to enusre that sustainability is integrated across all of our operations.
Hurtigruten Estonia OÜ is the Estonian branch of the Hurtigruten company, focused on phone and web sales of amazing cruises and a wide range of support functions. There are over 200 employees from 24 different counties working here in Tallinn office.
Hurtigruten has been operating in and exporing some of the most challenging waters in the world since 1893. The combination of local transport and tourism in year-round route along the Norwegian coast creates today authentic experiences for guests from all over the world. Hurtigruten's expedition ships offer Explorer voyages to Antarctica, Greenland, Iceland, Spitsbergen, the Americas, Europe and across the Atlantic Ocean.
The Group Centre is located in Tromsø, but the company also has offices in Kirkenes, Oslo, London, Hamburg, Paris, Tallinn, Seattle and Hong Kong. Hurtigruten is one of Norway's strongest brands, and is a spearhead in Norwegian and international tourism.
More ships will be operating in new destinations, so we are looking for more travel and tourism enthusiasts to join our Team. If you're passionate about providing world-class customer service and are looking a good working environment and fun atmosphere, we may have just the perfect fit for you!