Our IT Governance, Assurance and Performance team is looking for a new member!

You  will play a key role in managing IT performance and audit management processes and ensure measurement and reporting is performed on a regular basis, following Luminor and IT strategies and policies.

Responsibilities:

• Coordinate IT internal and external audits
• Provide consultation activity and liaise with IT Process Owners/Managers and IT Service Managers on process/service improvement
• Track performance and ensure business viability of measurements, KPIs and service levels. Ensure alignment with the market and with the business requirements and objectives of Luminor and the Technology organisation
• Prepare presentations and reports to Service Management steering committees and other executive leadership groups by consolidating or extracting performance data from multiple reports as required
• Advise the technology management of issues regarding performance and service improvement and develop, manage and contribute to IT process and service performance measurement tools and dashboard(s).
• Ensure metrics and KPI-s are accessible for all levels of management by supporting process process owners and managers in definition of measurements and KPI-s

Skills and experience we're looking for:

• At least 2 years of proven experience in process management with experience in process management methods and methodologies. Ability to describe, document and communicate processes
• Previous experience in project management, managing organisational changes and achieving results with indirect report lines
• Certification in CobiT, ITIL, CMMI and/or other IT process management frameworks, very good understanding of related principles would be preferred
• Knowledge of(decision) frameworks, affecting IT activities and Business - IT integration
• Be able to present good team player attributes, whilst being open to new approaches and change in order to achieve results
• Good planning and prioritization skills to manage a dynamic and pressurized workload 
• Fluent in English, both verbal and written

Why Luminor? What we can offer you:

• Dynamic and international working environment that is filled with interesting challenges and opportunities to innovate, as we build a bank together
• Varied opportunities to support your professional and personal development and growth
• A competitive benefits package in addition to your salary
• An additional benefits package for employees after 1 year in the company, which includes additional days of vacation
• A collaborative and supportive team where you can create and implement ideas

Application deadline is 27th of April

In case of questions please feel free to contact: sandis.medins@luminorgroup.com