- Detailid
- Esmane info
- Ettevõte
Ootused kandidaadile
• Knowledge about Agile methodology
• ITIL 4 certification or relevant experience
• Bachelor’s Degree in IT or relevant experience
• Experience from service management
• Self-motivation with commitment, drive and enthusiasm
• Good knowledge of IT processes and system portfolio
• Ability to remain calm and efficient under pressure
• Speak and write English fluently
• Excellent interpersonal skills, both verbal and written
Beneficial skills
• Experience working in a corporate environment desirable
• Experience from development is a bonus
• Experience from scheduling and forecasting
• Understanding of system usage from an end user perspective
• Good social skills, people person
• Decision maker
• Analytical and a problem solver
• Reliable and pro-active
• Adaptable and easily engaged by changes
Tööülesannete kirjeldus
• Define, build and deliver a roadmap for Service desk services
• Define, drive and deliver major Service desk initiatives
• Be a force for development of automation and improvement of services
• Liaison and contract manager for vendors/ 3rd parties where applicable
• Invoice handling of services that are triggered by the service desk
• Owner of the Service desk SLA/ OLA and performance data
• Owner of Service desk customer utilization data
• Improve usability of reporting methods and data utilization (connect data to services to value generated)
• Owner of change processes and any relevant change management board
• Responsible for hyper-care coordination
• Coaching of Service desk staff
• Stand-in for Service Desk Lead
• Support Service desk lead with prioritization, budgeting, invoicing, resourcing and personnel
• Solves service requests/ incidents ( ~25% of the time)
Omalt poolt pakume
• Opportunity to experience a truly international working environment
• Friendly, positive and fun atmosphere, different team and company events
• Modern and comfortable office in Kadriorg
• Development opportunities
• Competitive salary and benefits
• 6 extra days off addition to usual 28 days annual vacation
Asukoht
- Tallinn, Harjumaa, Eesti
Tööaeg
- Täistööaeg
Keeled
- Inglise
Eve Sepp
56630422
Hurtigruten Estonia OÜ is the Estonian branch of Hurtigruten in Norway, worlds leading expedition cruise Company. In Tallinn office we are focused on phone and web sales and a wide range of support functions. Hurtigruten has operated in international tourism since its establishment in 1893. The combination of local transport and tourism in year-round route along the Norwegian coast creates today authentic experiences for guests from all over the world. Hurtigruten's expedition ships offer Explorer voyages to Antarctica, Greenland, Iceland, Spitsbergen, the Americas, Europe and across the Atlantic Ocean.
The Group Centre is located in Tromsø, but the company also has offices in Kirkenes, Oslo, London, Hamburg, Paris, Tallinn, Seattle and Hong Kong. Hurtigruten is one of Norway's strongest brands, and is a spearhead in Norwegian and international tourism.
We may have set sail many years ago, but the feeling is more of a start-up. We are on an exciting journey of transformation, and we need more hands-on deck to our IT Service Desk.