Customer Support Officer - Estonian & Russian Speaker
Customer Support Officer - Estonian & Russian Speaker
Customer Support Officer - Estonian & Russian Speaker
Customer Support Officer - Estonian & Russian Speaker
Customer Support Officer - Estonian & Russian Speaker

Customer Support Officer - Estonian & Russian SpeakerFerratum

Requirements for candidates

Ferratum is a leading international provider of mobile financial services, building an online financial ecosystem that transcends the hassle of physical banking and financial transactions into a paperless and borderless real-time experience for our customers.

We provide innovative mobile banking, as well as digital consumer and small business loans, all distributed and managed by mobile devices. Founded in 2005 and headquartered in Helsinki, Finland, today we operate in 23 markets across Europe, Africa, South and North America, Australia and Asia. Ferratum Group is listed on the Prime Standard of Frankfurt Stock Exchange under symbol 'FRU'.

As a global thinking company, we are proud of our diversity and currently employ people from over 30 different nationalities and walks of life. We support employee interests, hobbies, and goals both inside and outside of Ferratum because we understand that happy people make happy employees! We believe in our values and we commit to:

Customer centricity - our customers are at the heart of what we do, why we exist, whom we first serve;
Entrepreneurial Spirit - we are curious to learn new things, innovative in finding solutions, we move fast, stay agile, have low hierarchies, avoid unnecessary bureaucracy, we propose, challenge and take decisions as if Ferratum was our own business;
Candor - we communicate openly, transparently and honestly with each other;
Respect - we respect our customers – internal and external ones –,our colleagues, our partners, our investors, all our other stakeholders evenly, in all our actions and communications;
Winning teams - we have each other’s back and as a family across teams we stick together, fight together and when we achieve our goals, we celebrate together.

Job description

The Customer Support Officer’s role is in assisting the on boarding process for new customers, assisting the operational processes for new and existing customers, charge of development, cancellation of customer deposit accounts (current account, savings account, term deposit account) and responsible for all customer’s processes.

Job Tasks:
Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
Ensure that company’s accounts are opened per the company’s product and service guidelines;
Building a rapport with the customers whilst addressing any issues relating to any of the company’s products;
Identify selling opportunities after analysing the customer’s needs;
Assistance with gathering of data/information for the company (via phone, e-mails, chat, video call or any other agreed communication channel).

Fluent in English, Estonian and Russian, oral and written. Additional languages will be considered a benefit;
Previous working experience in a similar environment is a plus;
Computer skills;
Team player and customer oriented;
Willingness to learn and expand horizons.

What we offer

We offer:
The opportunity to work in a dynamically international evolving company;
Opportunities for growth, realization of own ideas and further training;
Professional and attentive environment;
Other company benefits (performance-based bonus scheme, company events, internal development training sessions).

Why join Ferratum?
We actively strive to create the right environment and provide the right tools for our employees to enjoy their work and to thrive.

Joining Ferratum you will:
Feel that we believe in the development of our employees through training, education and by providing conditions which lead to increased productivity, motivation, performance and engagement
Join a fast and growing international finance company
Enjoy a friendly and collaborative atmosphere with supportive teams in a fun startup-like culture
Be offered a competitive salary, benefit packages and other additional perks
Have fun at work.