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About the job
We are looking for a dynamic and experienced Customer Support Manager to lead and transform our customer service operations. At Stebby, we are all about proactive problem-solving and adding real value to our users lives. The ideal candidate is passionate about fostering a happy, high-performing team, defining and upholding exceptional service standards with consistency, and collaborating cross-functionally to drive customer satisfaction and retention.
Location: Tallinn or Tartu based.
What you will do
- Lead and develop the Customer Support team - plan and organize the team's work, conduct 1-on-1s, performance reviews, daily calls and team meetings.
- Ensure service quality and meet customer satisfaction expectations by implementing and establishing new best practices and customer service standards.
- Own the metrics - drive decision-making by utilizing data to transform service trends into actionable product and process improvements.
- Drive cross-team collaboration with Sales and Product teams to resolve systemic issues and align customer retention strategies.
- Design and deliver training to reduce customer turnover and capture additional business opportunities; empower the team to continuously learn and develop their skills.
- Advance coaching culture and be an active mentor for the team.
- Align and collaborate with other teams to meet company goals.
What we are looking for
- At least 5 years of managerial and customer support experience.
- Good understanding of modern solutions and operations related to customer service.
- Ability to interpret data to make business cases.
- A people person and a team player.
- Experience with cross-team collaboration with business and technical teams.
- A strong sense of ownership, the ability to work independently and a decent work ethic.
- Ability to effectively lead a hybrid/remote team.
- Excellent Estonian and English skills. Proficiency in Russian is considered an advantage.
Our promises to you
- A chance to make a change in peoples habits to live a healthier life - more wellness equals better health and a happier society.
- Family-friendly benefits to support work-life balance (hybrid workplace, health insurance, dedicated monthly budget for your health & wellness, days-off for personal occasions, extra vacation days, to name a few).
- Personal training budget to support your professional and personal growth.
- Opportunity to work with a positive, active and committed team.
- Fun and modern environment combined with the perks of a fully established and still expanding company.
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.
Lisahüved: Heaolukompensatsioon, tervisekindlustus, lisapuhkusepäevad, isiklik koolituseelarve, ühisüritused, kodukontori võimalus.
Asukoht
- Tallinn, Harjumaa, Eesti
- Osaline kaugtöö
Tööaeg
- Täistööaeg
Oskused
Keeled
- Inglise
- Eesti
Kontaktisik
Roman Gnibida
55945163
Roman Gnibida
55945163
Stebby is the largest wellness marketplace in the Baltics, allowing hundreds of thousands of users to manage their well-being through an app and web platform. What is wellness? Its personal for everyone. So Stebby is the link that connects everyday users and Baltic employers with wellness service providers and health insurance to maximize access to preferred well-being wherever they are - spa, gym, massage and, or anything health-related.
Stebby is part of the international UpCoop group, and our ambition is to grow globally from Baltics to beyond.
Sarnased töökuulutused:
Operations specialist
Kliendihaldur
Customer Support Specialist