Sportstech Technical Support Analyst

Genius Sports

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A bit about us

Genius Sports is at the forefront of the sports technology landscape, delivering real-time data and innovative digital solutions that connect sports, brands, and fans worldwide. From data capture to distribution, we are an integral partner to sports leagues and federationsincluding the NFL, English Premier League, FIBA, and NCAA ensuring that critical data and cutting-edge products reach millions of users.

If you want to be part of a passionate global team shaping the future of sports entertainment, then come and join us. We foster an environment where creativity, collaboration, and continuous learning drive innovation for our partners and end-users.

The Role

We're looking for a Sportstech Technical Support Analyst to investigate and resolve user issues, identify bugs, and escalate complex problems. Youll communicate with internal teams, translate technical details into user-friendly responses, and help maintain a knowledge base. Strong communication, SQL/JSON knowledge, and troubleshooting skills are key. API experience and prior support roles are a plus.

Main Responsibilities

Communicating with internal teams
Investigating and solving problems raised by the users within our supported product cluster
Identifying possible bugs and escalating complex issues
Ensuring effective communication with relevant departments by converting technical text into professional, customer-friendly correspondence
Helping other Support Analysts with their work
Creating and maintaining a Knowledge Base for known issues and solutions
Completing additional tasks assigned by the Line Manager

Required Skills

Communication
English
Computer skills
Basic API troubleshooting will be considered as plus
SQL and JSON knowledge
Problem-solving and escalating skills
Teamwork
Accuracy and pressure handling
Independent, taking initiative
(Technical) Support experience considered a bonus

Whats in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking Ways of Working framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of whats achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.

Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.

Lisahüved: We provide a comprehensive range of benefits including health insurance, free parking, extra holidays, flexible and hybrid working, health benefits and numerous additional perks designed to enhance your overall well-being and work-life balance.

Asukoht

Eesti

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Paindlik tööaeg

Oskused

Communication MS Office T-SQL Networks Problem solving Attention to details API-de integreerimine

Keeled

Inglise

Kontaktisik
Kedi Le Brocque
+372 56 979 887

Global, fast-growing and innovative, we dont just build great software. We are fully plugged into our partners worlds, helping them capture live data and video, and creating game-changing and immersive fan experiences. So, if theres one thing we can guarantee, its that life at Genius is never dull. We put trust in our people to deliver the difference for our hundreds of partners around the world!

As a fast growing, constantly developing and truly diverse, global business, we really do offer fantastic career development opportunities, backed up with generous training allowances and the opportunity to work alongside and learn from some of the most skilled and talented professionals in our industry.