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Fraud, Risk & Payments Specialist (night shift)
The Job in a Nutshell
Coolbet is seeking a motivated and detail-oriented Fraud, Risk & Payments Specialist to join our team on the night shift. In this role, you'll be responsible for processing customer pay-out requests and verifying KYC (Know Your Customer) documents. You'll also communicate with payment service providers and customer support on payment and security-related matters. As part of our Fraud, Risk & Payments team, you'll play a key role in ensuring secure transactions, preventing fraud, and maintaining the integrity of our platform. If you're ready to take on a critical role in a fast-paced environment, wed love to hear from you.
A Sneak Peek into Your Role
- Processing customer payout requests efficiently and following established procedures.
- Verifying player accounts and reviewing customer documents with attention to detail.
- Identifying and preventing fraudulent activity to help maintain the integrity of our platform.
- Communicating with payment service providers and collaborating with customer support on payment and security-related matters.
- Looking up missing payments. Applying anti-money laundering and fraud prevention measures during payments and KYC checks.
- Analyzing daily and weekly reports to support data-driven decisions.
- Taking ownership of any issues that arise during the shift, managing them effectively and choosing the most efficient solutions to minimize customer impact and reduce workload.
- Working on a rotating night shift schedule, including weekends, and national holidays. We operate two rotating night shifts: 21:0005:00 and 00:0008:00. Typically, the rotation follows a pattern of working four consecutive nights, followed by four nights off.
You're good at
- You have previous experience in fraud prevention and/or customer verification (KYC) roles. Experience in iGaming is a plus.
- Strong computer skills with the ability to efficiently navigate multiple back-office systems simultaneously.
- Excellent communication skills, both written and verbal, combined with strong attention to detail, analytical thinking, and a high level of organization.
- Proven ability to multitask, collaborate effectively within a team, and work independently when needed.
- You are proactive and open-minded, with a willingness to take initiative and contribute to process improvement.
- Fluency in verbal and written English is a must, as it's our primary means of communication.
Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match we love close matches too!
Our Benefits, Your Happiness
- Enjoy generous vacation time totaling 38 days (28 working days) to maximize your well-deserved time off, along with flexible work hours tailored to your lifestyle.
- Elevate your well-being with monthly sports/health compensation, full sick leave coverage for the first 8 days, our in-house gym, and a chill games room to unwind.
- Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth.
- Our office is a cozy (and dog-friendly) haven right in the heart of the city. Enjoy complimentary fruits and beverages and free parking. It's the perfect place to be productive and feel right at home.
- Be part of the most legendary events and make amazing connections with colleagues from across the entire company.
- Comprehensive relocation support for a smooth transition.
- We foster innovation and independence while celebrating success in a multicultural and diverse company, where you'll work alongside people from around the globe.
- ..plus, if you're not already a pro, we'll teach you how to play poker!
Recruitment flow
- Interview - Police record, and background check - Offer
- Start date: ASAP
- Recruiting from within the EU
- Applications are open until we find the one - take the leap and apply now!
We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers. So please, come as you are!
Location
Tallinn, Estonia
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.
Lisahüved: additional vacation days, sports/health compensation, flexible schedule, supplemental training program, and sick leave compensation from the 1st day.
Asukoht
- Tallinn, Harjumaa, Eesti
Kai 4
Tööaeg
- Täistööaeg
Keeled
- Inglise
Kontaktisik
Meiken Peets
Meiken Peets
Are you tired of working for a company that's as exciting as watching paint dry and you want to try something new? Look no further! Join Coolbet, the innovative iGaming company that's taking the world by storm! With a diverse team of 1100+, including around 300 based at our vibrant Tallinn HQ, representing more than 50 nationalities, were shaping the future of gaming through continuous product development, a collaborative culture, and a strong commitment to responsible play.
At Coolbet, we believe in taking smart risks, sharing bold ideas, and owning our work. We're not afraid of change, after all, staying ahead of the game means putting our customers first every step of the way. That's why we strive to be the fairest, most personal, and most transparent gaming site in the industry.
But it's not all work and no play! We've got a fantastic atmosphere that's fun, creative, and full of energy. Whether you're brainstorming new ideas with your team or bonding over a game of ping pong, you'll love being part of the Coolbet family. From team events and Friday Beers to poker nights and company celebrations, there's always something fun going on to keep us connected.
And the best part? We're growing fast and looking for new talent to join our team! Whether you're a seasoned pro or just starting out, we've got opportunities for everyone. So why not take a chance to apply now to take part in our new adventure and discover why Coolbet is the place to be? With our unique blend of innovation, responsibility, and fun, you'll never want to leave.
Sarnased töökuulutused:
Igaming Customer Support Agent (EST)
Business Developer
IT-spetsialist