661
- Detailid
- Esmane info
- Ettevõte
ABOUT YOU
- You talk sports and have a large Sporting knowledge and interest.
- Excellent communication skills with teammates and clients, keeping everyone in the know and letting the team know when help is needed.
- There is some tech geek in you and you like working with new technologies.
- You tackle challenges with ease and will easily adapt to working with different teams and nationalities.
- Good English both written and oral, any other language is an advantage.
- Understanding of sports betting or willingness to learn and grow your knowledge.
- Ability to work in a fast-moving live trading environment, prioritizing tasks and making decisions.
- Flexibility to work with shift-based patterns.
THE CHALLENGE
We would be happy to welcome you to our experienced Live Trading Support team within the Trading Services department. The role will be focused on providing support to key clients and internal departments on an international scale. As the Trading Support Assistant, you will be responsible for the day to day communications for the entire Support process from initial query to resolution for our B2B clients.
THE CHALLENGE:
- Written external communication with B2B clients via Live Chat (Freshchat) to ensure that live-related customer queries are dealt with in a fast and efficient manner to the highest possible standard.
- Forwarding deeper issues brought up by clients to our internal Helpdesk system (Freshdesk)
- Forwarding non-live related requests to other support channels (PreMatch or 1st Level Support channel) in Freshchat.
- Written clear and efficient internal communication within the team and other teams (LO, Mon, 1st Level, Production etc.) via MS Teams and Slack to ensure client queries are answered in a timely manner.
- Assist in the internal reporting, for example in regards to workflows, potential bugs of tools used or special client concerns, in order to make the work for everybody more efficient and convenient and in the process further improve client experience.
OUR OFFER
- This is a chance to work with industry experts to launch and build a career in one of the fastest-growing tech businesses in the digital sports.
- A broader and deeper insight into Sportradar products and interfaces.
- Possible career advancement within the team.
- Versatile and experienced team in 3 different locations.
- Flexibility in the shift planning (preferences considered as much as possible, switches possible among the team members)
- Regular feedback and updates.
- Career progression and Performance plan with quarterly bonus payout based on individual performance.
- Sports 24/7 - we talk sports every day and take the sporting spirit into our daily work.
- Company events and fun with your colleagues at free soccer/basketball/padle practice.
- Please note its a maternity leave cover.
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.
Asukoht
- Tallinn, Harjumaa, Eesti
Mustamäe tee 16
Tööaeg
- Täistööaeg vahetustega
- Täistööaeg
Oskused
Keeled
- Inglise
Kontaktisik
Sabina Rand-Haddad
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Sabina Rand-Haddad
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Sportradar - driven by facts
Sportradar, the leading global sports technology company creating immersive experiences for sports fans and bettors. Established in 2001, the company is well-positioned at the intersection of the sports, media and betting industries, providing sports federations, news media, consumer platforms and sports betting operators with a range of solutions to help grow their business.
Sportradar employs more than 2,300 full time employees across 19 countries around the world. It is our commitment to excellent service, quality and reliability that makes us the trusted partner of more than 1,600 customers in over 120 countries and an official partner of the NBA, NHL, MLB, NASCAR, FIFA and UEFA. We cover more than 750,000 events annually across 83 sports.
With deep industry relationships, Sportradar is not just redefining the sports fan experience; it also safeguards the sports themselves through its Integrity Services division and advocacy for an integrity-driven environment for all involved.
If you think youre up to the challenge, come and help us to grow, innovate and develop!
Sarnased töökuulutused:
US Sports Trader (Service Provider contract)
Büroojuht
Customer Care Specialist