Bombay is a collection of entertainment and hospitality brands, crafted to deliver luxury in every detail – from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn, Bombay redefines luxury VIP experiences with its exclusive casino club, boutique hotel, restaurants, bars, spa, and bakery, embodying the spirit of elegance and refinement. 

Purpose of the role:

Youll be in charge of ensuring different teams at Bombay work well together to deliver exceptional experiences for our VIP guests. This includes setting up and managing tools like CRM, JIRA, and Slack to keep everything running smoothly behind the scenes, as well as coordinating major projects such as gaming events or other guest-focused initiatives. Every day may bring something new we havent done beforeso flexibility, out-of-the-box thinking, and teamwork are key. Your job is to connect the dots, making sure all the small details come together so that each guest enjoys a seamless, memorable experience from start to finish.

How you will contribute: 

• Manage the integration of CRM systems across the group, aligning stakeholders, data, and technology to enhance customer experience.
• Coordinate large-scale projects, such as gaming events and white-labeling, collaborating with various departments to ensure seamless execution.
• Oversee project JIRA boards, track progress, resolve bottlenecks, and ensure timely completion of tasks.
• Track key performance indicators, ensuring the timely delivery of projects while meeting or exceeding predefined goals.
• Update and manage event calendars for venues and assets, keeping relevant stakeholders informed for upcoming projects.
• Enhance internal software systems and communication channels to ensure smooth and efficient project flow.
• Manage and update guest experience-related policies and procedures, ensuring clear communication and effective implementation across teams.

What we are looking for:

• Proficiency and interest in Salesforce, JIRA, Confluence, and other business management tools.
• Strong organisational and communication skills (key to success).
• Previous experience in multi-team projects and cross-functional collaboration.
• Ability to manage multiple stakeholders across diverse departments.
• Strong problem-solving and analytical abilities.
• Technical and data-driven mindset.
• Fluent in English; Estonian skills are beneficial.
• Knowledge of HNWIs and the luxury industry, or experience with international environments and people is a plus.
• Eager to learn and develop. As we grow, youll have the chance to showcase your potential.

The team by your side:

Youll be part of our Centralised Guest Services teamdedicated professionals with diverse focus areas. Day to day, youll collaborate closely with multiple departments across the Bombay Group to bring our guest experience vision to life.

Why join Bombay? 

• Celebration & Time off: A birthday day off, and paid vacation days for personal milestones (e.g., childs first school day, marriage), 3 wellness days per year.
• Health & Wellness: Private health insurance with Salu Digital Healthcare Platform, monthly sports compensation with Stebby.
• Sick Leave: Paid sick leave from the 2nd day.
• Learning & Development: Generous learning & development package (personal development plan & trainings, company-wide knowledge sharing & trainings).
• Investment Opportunities: Opportunity to invest in the Groups own venture fund, Yolo Investments.
• Working Environment: A comfortable workspace in the city center with plenty of fruits, snacks, and drinks.
• Networking Opportunities: Events and networking opportunities with colleagues.
• Parking:  Free parking at the office.

What you can expect during the hiring process:

The hiring process includes an initial online call with the Recruiter via Google Meet, an assessment task, and an on-site meeting with the Project Delivery Manager.