1106
- Detailid
- Esmane info
- Ettevõte
Requirements for candidates
We are looking for a Senior Customer Support Engineer to support the night-shift from 21:30 06:00 EEST. As a part of our team, you'll be building relationships with our top customers, helping them use the Wrike project management software. Your primary goal is to provide personalized technical support to assigned accounts via email, chat and calls, owning and resolving their Support cases efficiently using all available resources and account history to ultimately remove usage obstacles, boost product adoption, and meet retention goals.
Job description
About the Role:
- 3+ years experience working in Technical Customer Support or Customer Success roles is a MUST;
- Fluent spoken and written English at C1 or above is a MUST;
- Available to work between the hours of 21:30-6:00 EEST is a MUST;
- Higher education in linguistics/marketing/PR/IT;
- Excellent customer service skills: the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious;
- Ability to understand customers problems and offer a perfect solution for their unique needs;
- Ability to own and handle cross-functional tasks, advocate the Customer's position to multiple stakeholders, clearly identify and communicate priorities and risks, and drive each case to resolution.
- Advanced PC/MAC user skills.
- Experience in supporting SaaS solutions is a benefit.
- Knowledge of SAML SSO, Azure AD, JIT, SCIM, PowerBi, basic API knowledge is a benefit;
Your Qualifications
- Provide end-to-end technical support to a designated list of strategic accounts
- Own resolution of lengthy and complex cases of strategic customers
- Monitor customer metrics and provide recurrent reports
- Engage in project work to improve and build new processes
- Contribute to the knowledge-sharing culture
- Provide onboarding for newcomers
- Continue to develop both your soft and hard skills on the job
What we offer
- 28 calendar days of paid vacation
- Sick leave compensation
- Life insurance plan
- Health insurance plan
- Fitness plan (800 EUR/year)
- Parental leave
- 2 volunteer days
- Full-remote & On-demand access to Co-working space
- Utility allowance (30 EUR/month, subject to taxation)
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.
Asukoht
- Tallinn, Harjumaa, Eesti
- Kaugtöö võimalus
Workland, Maakri 25 on the first and 1.5 floors.
Tööaeg
- Täistööaeg vahetustega
Oskused
Kontaktisik
Lindsey Storey
000000
Lindsey Storey
000000
Wrike is an intelligent work management platform that brings all people and work into one place to remove complexity, increase productivity, and allow everyone to focus on their most purposeful work. With unmatched flexibility, security, and intelligence, Wrike breaks down barriers hindering modern work and powers the futures of over 20,000 happy customers, including Citadel, Estée Lauder, Nickelodeon, Nielsen, Ogilvy, Siemens, and Sony. Built for teams and organizations looking to collaborate, create, and exceed goals every day, Wrike is the only scalable work management solution organizations need to optimize and move fast in a competitive world
Sarnased töökuulutused:
Claims administrator
Personaliassistent
Expert in Estonian Language (Freelance)