372
- Detailid
- Esmane info
- Ettevõte
To Succeed in the Role, You Should Have:
- 1 or 2 years experience in customer service/travel industry, is desirable.
- Language Skills:
- English = essential (both verbal and written)
- Mandarin and/or Japanese = essential
- Any other Nordics language = desirable (to help in ease of local communication)
- Good communication skills.
- Computer literacy experience in working with Microsoft Office.
- Self-motivated, enthusiastic and organized.
- Team player, with flexible and adaptable approach.
- Hardworking and proactively work in a dynamic, highly energized environment.
- Focus on customers & suppliers.
- Navigating change
Key Responsibilities:
- Handle all incoming calls for customers and tour leaders travelling within the Companys European territories
- Be a part of on-the-spot coordination for tours.
- To process and confirm all service bookings efficiently and accurately, paying attention to any special requirements of the clients.
- Check itineraries to make sure they are feasible and will run smoothly.
- Regular service quality checks and monitoring of services provided on tours.
- Provide service quality check and providing feedback and suggestions.
- Work on shift hours pattern (weekdays: 9.00 till 19.30)
- Adhere to company standards, work on general operations and use all in-house IT tools effectively.
- Undertake project work as required, under suitable guidance.
What We Offer:
- Nice office in Ülemiste City.
- Health insurance covered by the company and 3 paid by the company health days per year (after probation time).
- Service leave days according to seniority.
- Career development opportunity within the Group.
- Global Brand: Opportunity to work in an international environment.
- Learning and Development opportunities.
- A Supportive Management Culture and autonomous working environment.
- Dedicated Employee Engagement Activities.
- Annual Awards and Recognition for high Performers.
- Friendly and Collaborative work environment.
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.
Asukoht
- Tallinn, Harjumaa, Eesti
Lõõtsa 12
Tööaeg
- Täistööaeg
Keeled
- Inglise
- Jaapani
- Hiina
Kontaktisik
Kaisa Rahuoja
59190618
Kaisa Rahuoja
59190618
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.
Sarnased töökuulutused:
Client Services Specialist
Receptionist / Administraator
Customer Service Coordinator