Bombay is a collection of entertainment and hospitality brands, crafted to deliver luxury in every detail – from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn, Bombay redefines luxury VIP experiences with its exclusive club, boutique hotel, restaurants, bars, spa, and bakery, embodying the spirit of elegance and refinement.

Discover a career at The Burman Hotel, an exquisite haven nestled in the heart of the UNESCO heritage Old Town of Tallinn. Dating back to 1850, The Burman is not just a hotel; it's a timeless gem, proudly holding the title of the oldest continually operating hotel in Estonia.

Purpose of the role:

The Front Office Manager plays a vital role in ensuring a seamless and exceptional guest experience by overseeing all daily operations of the Front Office. This includes managing guest check-ins, check-outs, reservations, and handling guest inquiries in line with The Burman Hotels Standard Operating Procedures and corporate guidelines. The Front Office Manager also leads and supervises front office staff, ensuring they deliver excellent service and swiftly resolve any guest issues. The role requires efficient inter-departmental communication and collaboration to optimize occupancy and guest satisfaction.

Your responsibilities will be: 

• Provide polite, professional, and effective service while adapting to guest needs.
• Identify and promptly address guest needs and requests.
• Ensure full compliance with The Burman Hotels policies, procedures, and standards.
• Collaborate closely with Housekeeping, Concierge, In-Room Dining, and Guest Services.
• Recruit, train, and supervise front office staff to maintain high customer service standards.
• Oversee smooth guest check-ins, registration, and departure processes.
• Manage situations involving walked in or overbooked guests with professionalism, offering solutions as needed.
• Record guest complaints, issues, and special requests accurately.
• Oversee billing processes, handle cash and credit transactions accurately, and prepare financial reports with the finance department.
Note: This list represents key duties, but additional tasks may be assigned as part of the role.

What we expect from you:

• Minimum 3 years of experience in a Front Office role within an upscale or luxury hotel.
• Bachelors Degree in Business, Hospitality Management, or a related field is preferred. 
• Strong attention to detail and commitment to high standards of guest service. Passionate about providing excellent customer service.
• Excellent communication and presentation skills.
• Fluent in both English and Estonian; a third language is preferred.
• Proficient in yield management and promoting available rooms, with strong skills in property management systems (preferably MEWS) and solid computer proficiency.
• Comfortable working under pressure and maintaining confidentiality regarding guest and hotel information.
• Flexibility to work days, evenings, weekends, holidays, and overnight shifts as needed.
• Self-motivated, proactive, and able to work independently in a fast-paced environment.

Why join Bombay?

• Celebration & Time Off: Annual holiday, birthday day off, and paid vacation days for personal milestones (e.g., childs first school day, marriage).

• Health & Wellness: Private health insurance with Confido, monthly sports compensation with Stebby.
• Sick Leave: Paid sick leave from the 2nd day.
• Work Essentials: Shoe compensation and work outfits provided by the company. Makeup Compensation for women.
• Training & Onboarding: Extensive training tailored to our products, services, values, and standards to ensure your success at the company.
• Learning & Development: Generous learning & development package (personal development plan & trainings, company-wide knowledge sharing & trainings).
• Investment Opportunities: Option to invest in the Groups venture fund, Yolo Investments.
• Working Environment: A comfortable workspace in the city center.

Here at Bombay, we redefine entertainment, pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is destined to be as exceptional as the world-class offerings on which we pride ourselves.