IT Service Expert

Riverty

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What do you need to succeed in the role:

Bachelor's degree in computer science or a related field
Knowledge of regulatory requirements from the financial services industry and banking regulations.
Experience in maintaining and optimizing a CMDB, ensuring accurate tracking of IT assets, configurations, and dependencies.
Hands-on Proficiency in using ITSM tools ( Jira Service Management, Service Now)
Can understand, design, and improve IT processes and identify how these are executed on a tool level
knowledge of REST APIs
good collaboration and communication skills, and fluency in English
focusing on solving problems and thinking creatively
strongly self-driven and result-oriented in a fast-paced, dynamic environment

What will be your challenge?

As an IT Service Expert, you will be responsible for setting up and optimizing IT services and processes to enhance efficiency and reliability. Daily, your responsibilities would be:

Conduct an ITSM assessment where are we now, analyze gaps.
Evaluate the tools currently in use, how well they support the ITSM processes, and whether these are fully utilized or need optimization
Identify how IT services align with the business objectives and where improvements can be made to ensure IT is driving business value
Based on the findings from the initial assessment, develop a detailed plan that outlines the steps needed to address key challenges.
Maintain a comprehensive knowledge base, documentation, and structure of CMDB for efficient IT service management.
Continuously look for and implement opportunities to improve processes, products, or services by identifying opportunities for improvement, collecting and analyzing data, initiating changes, and monitoring the results to increase efficiency and quality continuously.

What do we offer:

Inclusive and valuing culture

At Riverty, you can be who you are. We strive to create an inclusive environment and an appreciative culture, enhanced by our employee networks.

Health & Wellbeing

Your physical and mental health is important to us. Take advantage of our various preventive care and support services.

Professional and Personal Development

Take advantage of our numerous training and development opportunities. Benefit, for example, from training courses offered by Bertelsmann University, language courses or leadership trainings

Flexibility

Our diverse working models empower you to customize your work to perfectly align with your preferences. Benefit from mobile office, flexible working hours and part-time models.

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Kairi Kaur

A world where business meets the needs of humanity. Where financial technology makes a difference. Where everyone is in control of their own financial story. At Riverty, were building it, together. A team of 5.000 experts in 13 countries, were finding smarter, simpler, seamlessly connected ways to manage your money. From flexible payments to smarter accounting and debt collection, our holistic solutions empower everyone to live their best financial lives. Its time to enter a new era of economic freedom.

At Riverty, we aspire to connect technology and data to make our everyday lives easier. Does that sound reasonable or too lofty? For us, its only logical. We use our technology to build the best products for our customers based on data. To achieve this and to set the pace in an increasingly digital environment, we use the latest and most innovative technologies, systems and working methods of our time.