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About Sisu Group
Sisu Group is a fast growing startup founded by iGaming veteran Jan Svendsen, who previously founded Coolbet, NordicBet and Triobet - companies with a total exit value of over €240M. Sisu Group is on a mission to revolutionize the iGaming and online sports betting industry by creating the next-generation platform and products. Our offerings are 100% cloud-based, capable of seamless scaling across different regions and brands.
Sisu Group is funded by staff and outside investors, with secured funding totaling appr. €21M. We currently have over 110 team members and are planning rapid growth for 2024. The first brand, ReSpin.com, was launched in January, while the second brand, Epicbet.com, got life in June this year.
We are looking for a Customer Support Specialist who has a positive and customer centric attitude to join our team. As a Customer Support Specialist, you will provide outstanding service to our clients via chat and email. You will also collaborate with all other teams within the company to ensure customer satisfaction and loyalty. In addition, you will have the chance to learn new skills and grow your career within the organization.
Your Role
As a Customer Support Specialist, you will:
- Respond to customer inquiries and issues in a timely and professional manner via chat and email.
- Collaborate with other teams and departments to solve customer queries, enhance operational efficiency, and improve customer experience.
- Provide feedback and suggestions to improve our products and processes based on customer insights.
- Maintain a positive and customer centric attitude at all times and uphold our company values.
- Work flexible shifts that may include public holidays, weekends, evenings and nights according to business needs.
What You Bring To The Role:
- Excellent verbal and written communication skills in English and Finnish languages.
- A strong sense of empathy and a problem-solving attitude.
- Ability to work independently and as part of a team.
- Able to take ownership and initiative of customer cases and things that can improve the department.
- Customer service experience, preferably in an online gaming company or a crypto company.
Location:
- You are based in or willing to relocate to Tallinn, Estonia, where our office is located.
Company culture and benefits:
At Sisu Group we believe in creating a positive and inclusive workplace culture where teamwork is the key. We value collaboration, open communication, and treat all team members as equals. We encourage our employees to be proactive and take ownership of their work, while also providing the support and resources needed to help them grow and develop even further.
We understand that our employees are our biggest asset, which is why we offer a competitive compensation package that includes stock options, and generous paid time off. We believe that building a great company is about more than just creating a successful product, it's about building a community of passionate and driven individuals who share a common goal.
If you're looking for a company where you can grow professionally, work with talented and dedicated colleagues, and make a real impact, then Sisu Group is the place for you.
By submitting this application, the candidate agrees that Sisu Group stores personal details to be able to process the job application. Sisu Group follows and is compliant with the General Data Protection Regulation.
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.
Asukoht
- Tallinn, Harjumaa, Eesti
Tööaeg
- Täistööaeg vahetustega
Oskused
Keeled
- Inglise
- Soome
Kontaktisik
Ginta Baranauskaite
+372 53363168
Ginta Baranauskaite
+372 53363168
Sisu Group is a startup founded by iGaming veteran Jan Svendsen, who previously founded Coolbet, NordicBet and Triobet - companies with a total exit value of over €240M.
Sisu is a Finnish word with a meaning of extraordinary courage, determination and perseverance. It embodies the core meaning of our company in our journey to creating the best iGaming products and platform in the world.
Our team of over 120 professionals is highly experienced with over 400 years total industry experience. We know what it takes to build a successful company and top-notch software from scratch. Sisu Group is funded by staff and external investors with a secured funding totaling close to €21M.
We are building the next generation iGaming platform, which is 100% cloud based, scalable across regions and multiple brands. We focus on being data driven and own as much as possible of the value chain ourselves. Our platform's integrated BI and CRM capabilities enable us to give the customers what they are looking for.
We are passionate about what we do, we are product driven and always moving forward. We are dedicated to creating a workplace that is truly enjoyable and motivating, where everyone is aligned and enthusiastic about their work. We are confident that we will build something extraordinary and launch brands with high growth potential.
We recently launched our first brand built on our proprietary platform, ReSpin.com, which is a lightning fast online casino that focuses on personalized rewards and user experience. While continually developing and optimizing ReSpin we are simultaneously launched second project EpicBet in June 2024.
We are scaling up the organization rapidly and are always in the lookout for talented team players. We offer competitive salaries combined with attractive stock options, because here in Sisu we are all owners! Reach out to info@sisugroup.com if you want to know more and join our fun journey.
Sarnased töökuulutused:
Contact Center Support Specialist - Finnish speaking
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