Do you want to join one of the world's fastest-growing sports technology companies? Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.

We're looking for enthusiastic and ambitious people to join our talented team. If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. We put trust in our people to deliver the difference for our clients around the world. It's why many of the world's largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

The Sportsbook Customer Support Analyst role consists of providing immediate assistance to our sportsbook clients. Your daily tasks will consist of monitoring, investigating, and reporting queries from internal and external teams with the help of multiple internal and external tools. You will be in a close relationship with our other offices around the world and with other departments in Medellin. Each day will be different, you'll be communicating with a number of different people and facing challenging tasks on a regular basis. This position offers an exciting opportunity to work and learn in a friendly environment alongside other professional and dedicated colleagues.

• Communicating with clients, solving problems

• Solving and prioritizing problems inside the company and the parent company

• Helping Sportsbook Technical Support Analysts with their work, solving problems, forwarding the information to the Development Team when necessary and providing feedback to clients

• Actively monitoring specified systems within the company using provided tools

• Create and maintain a knowledge base for known issues and solutions

• Create and maintain a knowledge base for known issues and solutions

• Good knowledge and experience with Microsoft Office and internet

• Strong communication, problem-solving and escalating skills

• Ability to multitask and prioritize tasks

• Very good written and spoken English

• Ability to work independently, showing initiative and organizing skills

• Previous client support experience would be considered as a bonus

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

We have adapted a forward-thinking Ways of Working framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of whats achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.