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A bit about us
Do you want to join one of the world's fastest-growing sports technology companies? Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.
We're looking for enthusiastic and ambitious people to join our talented team. If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. We put trust in our people to deliver the difference for our clients around the world. It's why many of the world's largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.
The Role
We are looking for a Zendesk Administrator to join the Business Systems team. You will play a key role in enhancing our newly implemented Zendesk platform and delivering a world class service to our clients with a centralized communication platform to report their issues and automate and streamline the support experience for Genius Sports support staff. This is an exciting opportunity to join Genius Sports as we accelerate our growth and build strong foundations across our systems.
Who you are
- An experienced Zendesk Administrator (or similar role) with a minimum of 3+ years experience.
- Experienced working with Ticketing systems, such as Jira.
- A strong communicator and able to build good relationships with stakeholders in Tech, Support & PMO and across the business.
- A good listener, with the ability accurately collect information to understand and assess your stakeholders requirements.
- A multitasker, with experience working in a fast-paced environment.
- Zendesk Certified, with Zendesk Support Administrator Expert or Zendesk Chat Specialist desired.
What you will bring
- Proficient in managing chat solutions and integrations within Zendesk, and experience with APIs and scripting languages (e.g., JavaScript, Python) is a plus.
- A strong attention to detail.
- Accountability, with the ability to prioritise your workload and provide timely updates through to completion.
- A curious and creative mind, with an enthusiasm to learn & grow.
- An analytical and problem-solving mindset, to troubleshoot and resolve issues.
What you will do
- Develop and maintain integrations between Zendesk and other systems (e.g., CRM, ERP, marketing tools) to streamline operations and improve data flow.
- Implement and manage chat solutions within Zendesk, ensuring seamless communication between customers and support agents.
- Manage business rules via triggers, automations, SLAs, capacity rules, routing config, skills, and groups.
- Manage integrations (Apps, Webhooks, APIs) working with other stakeholders in Tech.
- Customize Zendesk to meet the specific needs of our support team, including creating macros, triggers, automations, and custom fields.
- Generate and analyze reports to monitor performance, identify trends, and provide insights for continuous improvement.
- Provide training and support to Zendesk users, ensuring they are proficient in using the platform effectively.
- Manage permissions, profiles, channels, business rules,
- Test, validate and implement changes in Zendesk, following best practice principles.
- Serve as a consultative partner to the business and Support Leaders in Service Delivery
- Work to meet expected business performance goals & OKR through delivery
- Engage and contribute to team & stakeholder meetings.
- Create & maintain user guides and documentation.
- Support with system upgrades
Whats in it for you?
As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.
How we work
We have adapted a forward-thinking Ways of Working framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of whats achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.
Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.
Lisahüved: We provide a comprehensive range of benefits including health insurance, free parking, extra holidays, flexible and hybrid working, health benefits and numerous additional perks designed to enhance your overall well-being and work-life balance.
Asukoht
- Tallinn, Harjumaa, Eesti
- Kaugtöö võimalus
Valukoja 10
Tööaeg
- Täistööaeg
- Paindlik tööaeg
Oskused
Keeled
- Inglise
Kontaktisik
Kedi Le Brocque
+372 56 979 887
Kedi Le Brocque
+372 56 979 887
Global, fast-growing and innovative, we dont just build great software. We are fully plugged into our partners worlds, helping them capture live data and video, and creating game-changing and immersive fan experiences. So, if theres one thing we can guarantee, its that life at Genius is never dull. We put trust in our people to deliver the difference for our hundreds of partners around the world!
As a fast growing, constantly developing and truly diverse, global business, we really do offer fantastic career development opportunities, backed up with generous training allowances and the opportunity to work alongside and learn from some of the most skilled and talented professionals in our industry.
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