Hub88 is an agile integration platform offering a single API for all online gaming operations. We currently partner with over 120+ providers, giving access to many tier-one suppliers, while also supporting new studios.
Hub88 customers can track performance and KPIs in real-time and on-the-go via an iOS and Android mobile app.Hub88 offers a flexible solution to connecting operators with suppliers. We have been nominated as the Best Game Aggregator of the Year at the prestigious International Gaming Awards 2024.

As a Customer Support Agent, you'll be an essential member of the CS Team, providing an unbeatable experience for our clients. You will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. The business is expanding rapidly, so you'll be used to working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.

 

Your daily tasks will be 

• Serving as the initial point of contact and taking ownership of our B2B customers, addressing their inquiries, concerns, and issues through various channels.
  
• Providing B2B customer support services on a 24x7 basis, following rostered schedules.
  
• Building and maintaining strong relationships with our B2B clients, engaging in live chat support, understanding their unique needs and requirements.
  
• Effectively routing and escalating cases to technical, legal, commercial, finance, developer or product teams as necessary.
  
• Redirecting referrals and inquiries from the marketplace to the respective leads and commercial team.
  
• Assisting with maintaining information in our CRM system as well as documenting customer interactions and maintaining accurate records of customer inquiries, resolutions, and feedback.
  
• Staying up-to-date with our products, services, and industry trends as well as collaborate with internal teams to providing accurate and relevant information to customers.
  

What we expect from you

• Previous experience in a customer support role, preferably in a B2B environment.
  
• Excellent communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner.
  
• Speaking English on a conversational level.
  
• Strong problem-solving skills, with the ability to analyse and resolve complex customer issues effectively.
  
• Patience, empathy, and a genuine desire to assist customers and provide exceptional service.
  
• Proficiency in using customer support software, ticketing systems, and CRM tools.
  
• Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
  

 

🚀 What will you find at Yolo Group?

• Generous learning & development package 📚 (personal development plan & trainings, company-wide knowledge sharing & trainings)
• Opportunity to invest in the Groups own venture fund, Yolo Investments 💸
• Focus on your well-being via monthly sports compensation, in-house gym and relaxing sleeping pods in our HQ, 3 health days per year, supporting mental health through Siffi, and private health insurance
• Celebrating together! 🥳 Birthday day off, paid vacation days to celebrate personal life achievements, e.g., childs first school day, marriage, etc.
• Comfortable offices with its own cafeteria in HQ, plenty of fruits 🍎, snacks, drinks, and good vibes
• Most legendary events and networking opportunities with colleagues across the whole Group 🎉
• Free parking at the office (on a first-come, first-served basis)

If you feel excited but want to hear more, don't hesitate to apply, and we will sort everything out as we go! 

Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 1000+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".