Are you detail-oriented, organized, and passionate about delivering top-notch support? Were looking for a Support Services Specialist to play a crucial role in ensuring our back-office operations run seamlessly.

Join Our Team as an English-Speaking Support Services Fulfillment Specialist!

What Youll Do:

• Travel Documentation Expert: Manage and send out invoices, itineraries, and all relevant travel documents to ensure smooth journeys
• Master of Manifests: Efficiently handle ship manifests, ensuring everything is in perfect order
• Back Office Guru: Tackle invoicing tasks with precision and keep our financials in check
• Customer Care Champion: Handle multiple customer-facing mailboxes, providing prompt and professional responses to inquiries
• Medical Screening Support: Collaborate with our medical partner to assist with the medical screening process
• Customer Profile Updates: Keep our customer profiles accurate and up-to-date
• Web Booking Service: Assist with service web bookings, ensuring a flawless experience for our customers
• Refund Request Handling: Process refund requests swiftly and accurately, ensuring customer satisfaction
• Analytics Expert: Review various reports, analyze errors, and implement solutions to maintain our high standards

Why Youll Love It Here:

• Be part of a dynamic team where your contributions matter
• Enjoy a role that offers variety, from administrative tasks to customer interactions
• Work in an environment that values precision and excellence

Requirements:

• Fluent in written and spoken English - C1 level
• 1 year of experience in a business administration role covering aftercare of a sales process
• College education
• Competent with Microsoft Excel and Word

🌟 Join Our Team and Dive into the Perks! 🌟

At Hurtigruten, we believe in making work as exciting as it can be. Here's what we offer:

• Time to Unwind Say hello to 6 extra days off on top of your 28-day annual vacation. Your well-being matters!
• Stay Fit, Stay Insured Enjoy a flexible benefits package that includes sports compensation. Stay active, stay healthy! Or we've got you covered with extra health insurance. Your health is our priority.
• Learn and Grow Get support for your language learning journey. Expand your horizons with us.
• Success Breeds Rewards Your hard work pays off with commission based on your sales. Your success, your earnings!
• Voyages of a Lifetime Enjoy fantastic staff benefits for our company's voyages. Pack your bags, we're going places!
• Positive Vibes Only Immerse yourself in our friendly, positive, and fun atmosphere. Work doesn't have to feel like work!
• Ambition Meets Enthusiasm Be surrounded by enthusiastic and ambitious colleagues. We're all in this together!
• Health and Wellness Hit the gym and relax in our sauna right here in the office. Stay fit, stay zen.
• Party Time! Join in on different team and company events - Annual Gala, Health Month, and more. Let's celebrate together!
• World at Your Feet Experience a truly international working environment and carve your career path. The world is your oyster!
• Fuel Your Day Enjoy free tea and coffee. Stay caffeinated, stay productive!

Ready to embark on this exciting journey with us?

Apply now and let's create something amazing together!

Hurtigruten Estonia OÜ is focused on sales and services of its company's amazing products including a wide range of support functions. In the Tallinn office, we have almost 300 employees from over 30 different countries. We are looking for more travel and tourism enthusiasts to join our Team in Tallinn office.

Hurtigruten is the world leader in exploration travel which comes with a responsibility to ensure that sustainability is integrated across all of the operations. It focuses on innovation, technology, and concrete measures to explore as responsibly as possible.

Requirements:

• Fluent in written and spoken English - level C1
• 1 year of experience in a business administration role covering aftercare of a sales process
• College education
• Competent with Microsoft Excel and Word

We can hire people with EU living and working permits only!

We also offer part-time (minimum 50%)