Ready to level up your career?  

Playtech'sService Operations unitis looking for a proactive and solution-oriented Technical Account Manager. 

Your influential mission. You will... 

• Maintain full awareness and visibility of licensee technical support and operational activities throughout the service lifecycle 

• Ensurecorrect prioritization, overseeing the handling and efficient resolution of all licensee issues 

• Act as the main focal point between the licensee organization and Playtech's internal divisions in all technical aspects of service delivery 

• Align Playtech operational procedures with their counterparts in the licensee organization, identifying support optimization opportunities and leading service improvement programs 

• Gain a complete understanding and maintain an up-to-date overview of licensee services, logical setup of solutions, and 3rd party integrations 

• Act as a licensee knowledge center within Playtech 

 

Components for success. You... 

• Are an excellent communicator with proficiency in spoken and written English 

• Possess strong problem-solving skills with the ability to maintain progress in stressful work situations 

• Excel at juggling multiple demands and prioritizing work according to defined goals 

• Are well organized and self-managed and strive continuously to improve your work efficiency 

• Have knowledge and experience with modern IT solutions and IT Services Management. 

 

Thrive in a culture that values...  

• Team collaboration and knowledge sharing - you'll have around 20 other skilled TAMs to learn from! 

• Variety – no day is the same 

• Active lifestyle and flexibility 

• Endless possibilities for self-realization and growth. Yourcontribution can have a significant impact on our VIP customersand Playtech's success 

 

HOW TO APPLY? 

With your CV, please also send us a short motivational letter. You can add it in the application form in the message to the hiring manager textbox. 

 

SERVICE OPERATIONS UNIT 
The Service Operations unit aims to establish and maintain a balance between our customers' expectations and Playtechs operational capabilities, advocate service management's best practices, and continuous improvement throughout the service lifecycle. Service Operations is enabling the success of Playtech business. A Technical Account Manager (TAM) is the keeper of the availability and technical integrity of Playtech services offered to our VIP customers (licensees).