We are looking for IT Service Desk Agent, whose job purpose is to provide IT support to Hurtigruten people. The person will be a part of an active first-line IT team, responsible for resolving IT Incidents, and service requests, from simple to mid-complex cases in a timely manner with quality, and active communication on the case status

Main tasks:

• Log and review incidents/ service requests – record and document incidents/requesust received by call or via ITSM tool, prioritization of cases

• Incident/ request management – Solving 1st and 2nd level issues remotely or forwarding/escalating to other resolver groups. Perform hands on fixes at a desktop level when required.

• Communicate the users - Proactive communication to users regarding statuses of cases via telephone or IT portal.

• Participate in IT initiatives - (i.e., monthly patching health check or hyper care support in or out of business hours)

• Knowledge base updates – Proactively update KB

• Travel to company locations for onsite support. +Local office support

• Provide good service to our customers

At Hurtigruten, we're not just another travel company - we're pioneers in exploration travel, tracing our roots back to the Norwegian polar heroes of yesteryears. With over a century of experience, we're leading the way in sustainable exploration, offering unforgettable voyages to some of the most breathtaking destinations on the planet, like Antarctica, Greenland, Iceland, Spitsbergen, the Americas, Europe and across the Atlantic Ocean etc.

As the Hurtigruten Estonia branch of our global enterprise in Estonia, we're seeking passionate travel and tourism enthusiasts to join our dynamic team.

Why Hurtigruten Estonia? Perks of Joining Our Team:

Stay Fit, Stay Insured: Benefit from a flexible package including sports compensation and extra health insurance. Your health is our priority.

Time to Unwind: Enjoy 6 extra days off on top of your 28-day annual vacation because your well-being matters to us.

Learn and Grow: Embark on a language learning journey with our support and expand your horizons.

Voyages of a Lifetime: Experience fantastic staff benefits for our company's voyages. Pack your bags, we're going places!

Positive Vibes Only: Immerse yourself in our friendly, positive, and fun atmosphere. Work doesn't have to feel like work!

Ambition Meets Enthusiasm: Join a team of enthusiastic and ambitious colleagues. We're all in this together!

Health and Wellness: Hit the gym and relax in our sauna right here in the office. Stay fit, stay zen.

Party Time: Celebrate with us at different team and company events throughout the year. Let's create memories together!

World at Your Feet: Experience an international working environment and carve your career path. The world is your oyster!

Fuel Your Day: Enjoy free tea and coffee to keep you energized and productive.

• Bachelors Degree in IT or relevant experience.
• ITIL Foundation V3/4, ComTIA A+ or comparable certification/training
• Experience in a customer-facing role is desirable
• Experience from working in a corporate environment is desirable
• Agile and Lean ways of working
• Speak and write English fluently
• Strong customer service skills
• Excellent interpersonal skills, both verbal and written
• Self-motivation with commitment, drive and enthusiasm
• A can do outlook with the ability to work on own initiative or as part of a team
• Ability to remain calm and efficient under pressure
• Passion for IT