1366
Knowledge Management Analyst
Genius Sports
Knowledge Management Analyst
Genius Sports
Knowledge Management Analyst
Genius Sports

Knowledge Management Analyst

Genius Sports

A bit about us

Do you want to join one of the world's fastest-growing sports technology companies? Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.

We're looking for enthusiastic and ambitious people to join our talented team. If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. We put trust in our people to deliver the difference for our clients around the world. It's why many of the world's largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

The Role

We are looking for a Knowledge Management Analyst to help us implement and measure our knowledge management strategy and roadmap. The ideal candidate will help us move towards product and operational excellence. Analyst will play a key role in building a well-structured and easy to use and up to date knowledge base in Support Services. Does this sound like your next challenge?

Main Responsibilities
  • Maintain high quality, up-to-date, and searchable content for audiences of varying skill level.
  • Work effectively across the organization with different stakeholders: Support Services leaders, Operations leaders, Delivery and Product leaders, Operational team leaders and subject matter experts to develop and support new and existing products, features, and services. 
  • Leverage Support Services analytics to evaluate business impact, track the usage and define efficiency of the knowledge base content. 
  • Coach and develop a team of authors from each Support Services department.
  • Establish writing guidelines based on knowledge base best practices.
  • Measuring the impact knowledge sharing has on Support Services.
  • Plan, test and implement tools related to Knowledge Management.
  • Be up to date with operational changes to ensure accurate database.


Required Skills
  • You have experience in working in similar roles 
  • Good working knowledge of English (essential), additional languages is an asset 
  • You have experience with data visualization tools and demonstrate storytelling ability with data 
  • Understanding of the knowledge tools
  • Good communication skills 
  • Ability to train and coach 
  • Strong project management skills  

You get extra points for
  • ITIL Knowledge Management
  • You can showcase how-to articles and video tutorials you have already created
  • Previous experience with LMS tools

Personal Characteristics
  • A commitment to service excellence 
  • Detail oriented, data-driven and well-organized 
  • Self-starter with get it done attitude
  • Adaptable, reliable and flexible 
  • Excellent accuracy and pressure handling 
  • A passion for sports 

Whats in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking Ways of Working framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of whats achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.

Lisahüved: We provide a comprehensive range of benefits including health insurance, free parking, extra holidays, flexible and hybrid working, health benefits and numerous additional perks designed to enhance your overall well-being and work-life balance.

Asukoht

    Tallinn, Harjumaa, Eesti
    Tartu mnt 63

Tööaeg

  • Täistööaeg
  • Paindlik tööaeg

Oskused

 Communication Sports problem solving analysis numbers Excel teamwork seeing the big picture knowledge management videotöötlus

Keeled

  •  Inglise
Kontaktisik
Kedi Le Brocque
+372 56 979 887
Global, fast-growing and innovative, we dont just build great software. We are fully plugged into our partners worlds, helping them capture live data and video, and creating game-changing and immersive fan experiences. So, if theres one thing we can guarantee, its that life at Genius is never dull. We put trust in our people to deliver the difference for our hundreds of partners around the world!

As a fast growing, constantly developing and truly diverse, global business, we really do offer fantastic career development opportunities, backed up with generous training allowances and the opportunity to work alongside and learn from some of the most skilled and talented professionals in our industry.


Sarnased töökuulutused:

Customer Care Consultant (night shift)
IPF Digital AS
Tallinn

Tähtaeg: 24.06.2024
Purchasing Specialist
Starship Technologies OÜ
Tallinn

Tähtaeg: 24.06.2024
Product Owner (Service Order Management)
Telia Eesti AS
Tallinn

Tähtaeg: 17.06.2024