Sportsbook Duty Specialist
VG Estonia OÜ
Sportsbook Duty Specialist
VG Estonia OÜ
Sportsbook Duty Specialist
VG Estonia OÜ

Sportsbook Duty Specialist

VG Estonia OÜ

Sportsbook Duty Specialist

The Job in a Nutshell
Become the driving force behind seamless Sportsbook operations as a Sportsbook Duty Specialist! This role offers a dynamic environment where you'll deliver exceptional service across all duty shifts. You'll be responsible for managing match results, collaborating with our Customer Support team, and ensuring the smooth running of the Sportsbook product. You'll be a part of a passionate and collaborative team dedicated to odds compiling, risk management, product development, and creating an unbeatable customer experience. As a global company, we have team members in Tallinn, Poland, Scandinavia, and across North and South America.

A Sneak Peek into Your Role
  • Managing manual match results (including ongoing Livebet), running Livebet matches, adds odds/markets. Ensuring live odds are up-to-date, informing relevant personnel of technical issues.
  • Adjusting event start times for delayed kick-offs and adding streams.
  • Monitoring provider and B2B communication/emails, taking action, and forwarding info.
  • Providing high-quality, case-specific Sportsbook support to the Customer Support department.
  • Owning the Sportsbook product/providers/tools, informing the Development team or providers of customer issues, and relaying feedback. Analyzing customer feedback for improvements.
  • Proposing ideas to automate match updates, improve the Live Betting experience, expand streaming options etc. Generating ideas on how to make Sportsbook product more competitive.

You're good at
  • This role requires meticulous attention to detail, as accuracy is crucial in managing match results, odds, and data.
  • Having an understanding of various sports and betting markets is a plus. The ability to follow major sporting events and understand betting trends would be highly beneficial. 
  • A comfort level with technical systems and the ability to follow guidelines for running Livebet matches and adding odds/markets is valuable.
  • The ability to identify and troubleshoot issues with the Sportsbook product, providers, or customer requests is essential.
  • Making independent decisions based on your understanding of the product and guidelines, particularly in Live Betting situations.
  • With a schedule that includes nights, weekends (30% nights, and 2-3 weekends per month), and managing multiple tasks, strong time management skills are crucial for staying organized.
  • Thriving in a fast-paced, dynamic environment with the ability to handle periods of increased workload. Possessing excellent communication and interpersonal skills. Demonstrating a strong work ethic and commitment to accuracy.
  • Being a team player with a passion and knowledge of sports betting.
  • Fluency in verbal and written English is a must, as it's our primary means of communication.

Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match we love close matches too!

Our Benefits, Your Happiness
  • Enjoy generous vacation time 🌴 totaling 38 days (28 working days) to maximize your well-deserved time off, along with flexible work hours tailored to your lifestyle.
  • Elevate your well-being with monthly sports/health compensation, full sick leave coverage for the first 8 days, our in-house gym, and a chill games room to unwind.
  • Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth👨🎓.
  • Our office is a cozy (and dog-friendly) haven right in the heart of the city. Enjoy complimentary fruits and beverages and free parking. It's the perfect place to be productive and feel right at home.
  • Be part of the most legendary events and make amazing connections with colleagues from across the entire company.
  • Comprehensive relocation support 🌍 for a smooth transition.
  • We foster innovation and independence while celebrating success in a multicultural and diverse company, where you'll work alongside people from around the globe.
  • ..plus, if you're not already a pro, we'll teach you how to play poker!

Recruitment flow
  • Interview - Background check - Offer
  • Start date: ASAP
  • Recruiting from within the EU

We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers. So please, come as you are!

Tallinn, Estonia

Coolbet is an award-winning sportsbook, online casino, and poker provider with a presence in 10 countries on 3 continents holding 4 gaming licenses. Together with GAN Limited, the company is set forth to become a dominant supplier in the USA markets. Our office is located in the center of Tallinn, Estonia, with 400+ employees from more than 50 countries. Coolbet's goal is to deliver the best gaming solutions possible by continuously focusing on product development and innovation while creating a new industry standard for responsible gaming. 
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.

Lisahüved: additional vacation days, sports/health compensation, flexible schedule, supplemental training program, and sick leave compensation from the 1st day.


    Tallinn, Harjumaa, Eesti
    Kai 4


  • Täistööaeg
  • Paindlik tööaeg


  •  Inglise
Meiken Peets
Are you tired of working for a company that's as exciting as watching paint dry and you want to try something new? Look no further than Coolbet! Join Coolbet, the innovative iGaming company that's taking the world by storm! We've got more than 400 talented and passionate employees from over 50 countries, all working together to deliver the best gaming experience possible.

At Coolbet, we believe in taking risks, sharing ideas, and owning our work. We're not afraid of change, because we know that our customers are at the heart of everything we do. That's why we strive to be the fairest, most personal, and most transparent gaming site in the industry.

But it's not all work and no play! We've got a fantastic atmosphere that's fun, creative, and full of energy. Whether you're brainstorming new ideas with your team or bonding over a game of ping pong, you'll love being part of the Coolbet family. We offer a fantastic working environment and various activities such as an annual seminar, team events, Friday Beers, and poker nights to keep our employees engaged and connected.

And the best part? We're growing fast and looking for new talent to join our team! Whether you're a seasoned pro or just starting out, we've got opportunities for everyone. So why not take a chance to apply now to take part in our new adventure and discover why Coolbet is the place to be? With our unique blend of innovation, responsibility, and fun, you'll never want to leave.

Ettevõtte kodulehthttp://coolbet.com

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