4523
Hebune OÜ
Client Support Representative
Hebune OÜ
Hebune OÜ

Client Support Representative

Hebune OÜ

Job Description

SS&C Advent through our partner Hebune Oü are seeking talented and service-minded persons to join our global team as a Client Support Representative  in Central Tallinn. We already have four team members and looking for two more.
 
In this role, you will help our clients across Europe, Middle East, Africa and Asia Pacific. Your role will be focused on providing great service to optimize the way that clients use their software solutions. Ideal candidates should have excellent English communication skills and willing to be shaped as a proactive problem solver who provides that highest level of client solutions through a strong-based skills set gained with an extensive working accounting/technical knowledge and customer service.

Job Duties and Responsibilities:

  • Provide our customers with high level and fundamental technical support by phone and via email
  • Document all case issues and resolutions in our CRM and case handling system
  • Participate in all required internal training sessions
  • Create and update knowledge base documents
  • Deepen Advent product knowledge through successful completion of Advents certification program
  • Maintain industry knowledge by taking certifications on a variety of topics ranging from financial to technical
  • Present complex technical information in a simplified and clear manner to groups of clients, other support reps and managers
  •  Work with international clients, multitude of cultures, languages

Skills/Qualifications

  • 1-3 years experience in technical support or equivalent role
  • Excellent communication skills and ability to work well within an international team environment
  • Fluency in English. Familiarity with other languages such as Norwegian, Danish, Icelandic, Finnish, German, French, Dutch, Swedish or Arabic is very helpful.
  • Flexibility to support our clients' market hours (Across Europe, Middle East & Africa)
  • Care about the customers and intra-departmental attitude of problem solving
  • Estonian ID-card and if necessary a work permit

About SS&C Advent

At SS&C Advent, you will find a rewarding career where you can thrive at every level. We are proud of our unique business culture, founded on the passion of our people, dedicated to the success of our clients. As a company, we reward innovation and professionalism, and support personal development. We invest in our employees through offering competitive compensation and benefits, comprehensive training opportunities, and employee programs to promote a healthy work-life balance and personal well-being. Our culture thrives on teamwork and diversity. Therefore, we hope to see you bring your unique perspective and talent to SS&C Advent, and thrive!

How to apply

To apply please do that via cv.ee system. For more information, please message us through the cv.ee system and we can agree a call. Or send an email to hebune.ou@gmail.com
BrutokuupalkBruto kuus  € 2700

Lisahüved: Bonus plan paying three times a year, great career growth opportunities

Asukoht

    Tallinn, Harjumaa, Eesti
    Pärnu Mnt 21

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Kontaktisik
Hebune
SS&C Advent www.advent.com is an independent business unit of SS&C Technologies www.ssctech.com (NASDAQ: SSNC) and a leading provider of award-winning software and services for the investment management industry worldwide. Our 4000+ clients across 50+ countries include asset managers, wealth managers, banks, family offices, fund managers, fund administrators and prime brokers. Our solutions streamline their processes for portfolio management, trading and order management, compliance, portfolio accounting, performance analytics, reporting and more.


https://www.linkedin.com/company/ssc-advent/

Ettevõtte kodulehthttp://www.advent.com

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