941
Sportsbook Technical Support Analyst
Genius Sports
Sportsbook Technical Support Analyst
Genius Sports
Sportsbook Technical Support Analyst
Genius Sports

Sportsbook Technical Support Analyst

Genius Sports

A bit about us

Do you want to join one of the world's fastest-growing sports technology companies? Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.

We're looking for enthusiastic and ambitious people to join our talented team. If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. We put trust in our people to deliver the difference for our clients around the world. It's why many of the world's largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

Key Objectives of the Role

Secure high-level client service and seamless problem-solving. Solve the problems inside the company and the problems of the employees of the parent company in a timely manner and seamlessly.

Main Responsibilities:
  • Communicating with clients, solving problems
  • Solving and prioritizing problems inside the company and the parent company
  • Helping other Support Analysts with their work, solving problems, forwarding the information to the Development Team when necessary and providing feedback to clients
  • Create and maintain a knowledge base for known issues and solutions
  • Completing additional tasks assigned by the line manager

Requirements:
  • Communication skills
  • English
  • Computer (MS Office, T-SQL, Networks, System Monitoring)
  • Problem-solving and escalating
  • Multitasking
  • Accuracy and pressure handling

Whats in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking Ways of Working framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of whats achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.
Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.

Asukoht

    Tallinn, Harjumaa, Eesti
    Tartu maantee 63, 10115 Tallinn, Estonia

Tööaeg

  • Täistööaeg
  • Paindlik tööaeg

Oskused

 Communication MS Office T-SQL Networks Problem solving

Keeled

  •  Inglise
Kontaktisik
Kedi Le Brocque
+372 56 979 887
Global, fast-growing and innovative, we dont just build great software. We are fully plugged into our partners worlds, helping them capture live data and video, and creating game-changing and immersive fan experiences. So, if theres one thing we can guarantee, its that life at Genius is never dull. We put trust in our people to deliver the difference for our hundreds of partners around the world!

As a fast growing, constantly developing and truly diverse, global business, we really do offer fantastic career development opportunities, backed up with generous training allowances and the opportunity to work alongside and learn from some of the most skilled and talented professionals in our industry.


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