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Finnish-speaking Customer Support Representative to sunny Lisbon, Portugal! Relocation package!
Nordic Jobs Worldwide AS
Finnish-speaking Customer Support Representative to sunny Lisbon, Portugal! Relocation package!
Nordic Jobs Worldwide AS
Finnish-speaking Customer Support Representative to sunny Lisbon, Portugal! Relocation package!
Nordic Jobs Worldwide AS

Finnish-speaking Customer Support Representative to sunny Lisbon, Portugal! Relocation package!

Nordic Jobs Worldwide AS

The Company

We are looking for Finnish-speakers who want to experience fantastic Portugal and work within as a Content moderator and investigator for a technology company that provides mobility services, vehicle and scooter rentals, car sharing, and food delivery services.

As one of the world's largest private employers and as a global industry leader, their strategy is to attract and retain the best people and provide the best work environment to inspire their teams around the world. They know that happy employees are more engaged and can create a better experience that drives higher customer satisfaction and growth. Their employees come from all over the world and therefore bring important experiences and skills to the company. As a dynamic team, they are committed to their partners' success and dedicated to providing outstanding service to our customers in all situations.


The role: Trust and Safety Content Moderator and investigator

As a T&S Content Moderator and investigator, you will be responsible for reviewing content of a graphic nature, and enforcing policy decisions related to content, handling sensitive and complex issues faced by users to protect the platform and keep them safe.

Your responsibilities include:
  • Review the content that has been received by internal systems or users to ensure that it complies with the community guidelines established by the client;
  • Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client;
  • Make timely escalations that require special attention from your immediate manager
  • Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information;
  • Participate in continuous training programs established by the company for optimal development in the role while complying with the performance indicators or parameters defined by the specific client's operation;
  • Perform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers.

Your profile


  • Fluent in Finnish, written and oral
  • Good computer skills
  • Good communication skills
  • Sympathetic and empathetic
  • Can work in teams and spread good team spirit
  • Is flexible and quick learning
  • Experience in telephone support/call centre environment is an advantage.

Benefits


Working for our client is a great opportunity for you who want to grow within a global company with great resources. They want to invest in you who have ambitions to have a successful career and therefore have the motivation to put in that little extra. There are great development opportunities and internal recruitment is very common. Our client is very careful that all employees are happy at work and that there is a good atmosphere between employees. They have weekly events for all staff. This can be windsurfing, yoga lessons or soccer tournaments. In addition, they have weekly Friday beers on their roof terrace.

  • A unique opportunity to live, work and get to know a whole new country and its culture
  • Room in the company's apartment
  • A free flight home every year (within the EU)
  • Returned airline ticket down to Lisbon
  • Career opportunities in a multicultural environment
  • Opportunity to work with leaders from different industries
  • Stable working conditions and development plans
  • Private health insurance after 1st day of employment
  • Free language course in Portuguese, water sports, parties, soft trekking and much more!

Living and working in Lisbon


Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city, and about 2.8 million in the entire metropolitan area. In Lisbon there is everything possible to do. It is a city that is close to the sea, can offer good shopping, nightlife and also has an incredible cultural heritage but many fine old buildings. On the Portuguese Riviera, west of Lisbon, are the popular seaside resorts of Estoril and Cascais. Estoril also has Europe's largest casino. Lisbon offers, during much of the year, a pleasant climate and brilliant weather. This has made Lisbon and Portugal become popular destinations for European travelers. The climate is what you call subtropical - the Mediterranean climate, which means that it is mild winters and hot to hot summers. More and more Scandinavians have gained interest in Portugal and many believe that Lisbon will be the new Barcelona. Lisbon has everything it could wish for. sun, warmth, nightlife, relaxed lifestyle, shopping, culture, big city, parks and of course surfing.

Selle ametikoha keskmise palga info leiad aadressilt palgad.ee.

Asukoht

    Portugal
    Lisbon

Tööaeg

  • Täistööaeg vahetustega
  • Täistööaeg

Oskused

 customer service Finnish

Keeled

  •  Inglise
  •  Soome
Kontaktisik
Maris Lahe
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, Barcelona and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 5,000 people find their dream jobs with our 300+ partners in over 30 countries.

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