We set sail almost 130 years ago and since then we have been on an exciting journey of transformation. To support our growth ambitions we need new hands on deck.

Hurtigruten Estonia OÜ is the Estonian branch of the company, focused on sales and services including a wide range of support functions. In the Hurtigruten Customer and Sales Centre in Tallinn, there are over 300 employees from 40 countries. Since our ships will be operating in new destinations, we are looking for more travel and tourism enthusiasts to join our Team.

We are looking for a Support Services Fulfilment Specialist

Your job purpose is to be responsible for performing necessary back-office tasks following created procedures and workflows and delivering based upon those.

We offer:

• 6 extra days off in addition to the usual 28 days of annual vacation
• Flexible benefits package: sports compensation / extra health insurance
• Language learning support
• Very good staff benefits for the company's voyages
• Friendly, positive and fun atmosphere
• Enthusiastic and ambitious colleagues
• Gym and sauna in the office
• Different team and company events (Christmas party, Summer days, Health Month etc.)
• Opportunity to experience a truly international working environment and develop your own career path
• Free coffee/tea in the office

Main tasks:

• Travel documentation administration - sending invoices, itineraries and other relevant travel documents to all markets via email and post
• Back Office tasks related to invoicing
• Handling Loyalty Inbox
• Supporting the Medical Screening process in cooperation with our medical partner
• Service Web bookings (market dependant)
• Working with Inside Sales teams globally to support group operations
• Handling refund requests
• Checking different reports, analysing errors
• etc.

• Minimum 1-year experience in a business administration role covering aftercare of a sales process
• College education minimum
• Fluent in written and spoken English
• Speaking any of the following languages is a big plus: Norwegian, Swedish or French
• Good with Microsoft Excel and Word
• Desire to be in constant learning mode
• Willingness to always support your team and the other teams in the business
• Commitment to self-improvement
• Managing time efficiently

Additional information
If you are interested in the position, please apply ASAP - if a great match is found, we may close the recruitment before the final deadline.

We can hire people with EU living and working permits only