- Esmane info
The Customer Service Agent role is a key role for our business.
We are looking for a passionate and enthusiastic person who is able to put customers at the heart of our business, creating a pleasurable and entertaining journey for them across all touchpoints.
If you think you can do it, you could be the one we're looking for!
- making an impact by helping people and making someone's day better
- socializing with people over chat, e-mail, or phone
- challenges by solving "puzzles" and cracking the "nuts"
- a champion in communicating and socializing with people
- optimistic and positive (even when the going gets tough)
- empathetic, positive, and immensely patient
- an energetic and goal-oriented person
- listen, engage and help customers with their inquiries over e-mail, chat, or phone
- investigate problems, develop solutions, and manage through resolution
- escalate issues to other departments or manager
- support your colleagues and help the new ones
- excellent written and verbal communication skills in Estonian and Russian; at least intermediate skills in English
- very good computer and typing skills
- ability to focus on details and multitask
- strong active listening skills - give attention to what other people are saying, take time to understand, and ask questions when appropriate
- problem-solving skills and ability to adapt to change with a positive attitude
- readiness to work flexible hours
- Great opportunity to take part in the development of growth- and innovation-driven company and build its future.
- Dynamic work in a rapidly growing international company with personal development possibilities.
- Professional team with various, international backgrounds to collaborate.
- Opportunity for career development.
- Wide benefits package: annual company performance bonus, an extra day off on your birthday, dedicated days off for your physical and mental health, additional vacation days depending on the length of employment, health insurance policy, wellness and team-building events, dedicated budget for your training and development, paid online consultations with certified therapists and so much more!
- Tallinn, Harjumaa, Eesti
Lõõtsa 1A, 11415, Tallinn
+372 5646 1033
It's your game!
We are Entain - one of the biggest iGaming companies worldwide. Our vision is to be the world leader in betting, gaming and interactive entertainment. We will achieve this through our focus on sustainability and growth, transforming our sector for our players, for ourselves and for the good of entertainment.
The Entain journey began on 9th December 2020, but our brands have been making history since the 1880s. Licensed in 27 jurisdictions, were now home to a global family of more than 25 iconic names - such big names as BetMGM, Bwin, Coral, and Ladbrokes.
In Entain, we employ around 24,000 people in 19 countries across five continents, with retail operations in the UK, Ireland, Belgium and Italy.
ENLABS, which stands for Entertainment Laboratories, was acquired by Entain and joined the Entain family in April of 2021.
In Entain Baltics and Nordics, we are a company that creates entertainment through innovative thinking by offering our customers industry-leading gaming content across all product verticals coupled with outstanding localised service. We are the largest iGaming operator in the Baltics with an ambition to expand well beyond, becoming one of the leading online gaming companies in other regions of Europe. We focus on regulated or soon-to-be-regulated markets and promote responsible gambling. Regulation means a guarantee of fair play, player protection and local gambling tax contributions. Entain Baltics and Nordics own a group of licensed online gaming companies in several European jurisdictions as part of its portfolio. We operate a portfolio of well-known brands, including our flagship brands Optibet, "Klondaika", and "Ninja Casino".
Today Entain Baltics and Nordics is a multi-brand online gaming company with 650+ people from more than 15 countries situated in offices across Riga (headquarters), Tallinn, Vilnius, Malta and Stockholm. We are proud to be the leading iGaming operator in the Baltic States and one of the fastest-growing operators in Eastern Europe.
Ettevõtte koduleht: https://career.enlabs.com